Practice Manager

Mercy Medical Center • Baltimore, MD

10d • Onsite

About The Position

Join Our Team at Mercy Medical Center – Now Hiring a Practice Manager for our Cardiology Service!
Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023–2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi-time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025.
As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive. If you're passionate about making a meaningful impact through your work and contributing to a mission of compassionate care, we invite you to apply today and join our Mercy family.

Requirements

• Bachelor's degree in Healthcare Administration, Business Administration, or a related field.
• 2-5 years of practice management required
• Proven experience in practice management, preferably in a multispecialty setting
• Strong financial acumen, with experience in budgeting, financial analysis, and revenue cycle management
• Excellent leadership and people management skills, with the ability to inspire and motivate a diverse team
• Exceptional organizational and time management abilities
• Strong work ethic, self-motivated, and results-oriented
• Outstanding communication, negotiation, and interpersonal skills

Nice To Haves

• Master's in Business Administration preferred
• 3-5 years medical office experience preferred
• EPIC experience preferred

Responsibilities

• Provides leadership, strategic direction, and operational oversight for cardiology ambulatory operations, including physician practices, advanced practice providers, echocardiography services, nuclear cardiology services, and associated cardiovascular diagnostic programs.
• Serves as the primary business and operational partner to cardiology physicians and executive leadership, with accountability for strategic planning, financial performance, provider relations, service line growth, quality outcomes, workforce development, and patient experience.
• Leads a multidisciplinary team of approximately 40-50 clinical, technical, and administrative staff while fostering a culture of excellence, stewardship, innovation, and compassionate care aligned with the organization's mission and values.
• Develops and executes strategies that expand access, improve operational performance, strengthen provider engagement, optimize financial outcomes, and position The Heart Center at Mercy for long-term growth within the community.
• Directs all operational aspects of the clinics and lab ensuring efficient patient flow, scheduling, capacity/utilization management and template alignment with contracted arrangements.
• Establishes standards and monitors performance against key service line metrics.
• Leads workflow design and process improvement to enhance efficiency and patient experience.
• Oversees staffing models and resource allocation to support department objectives.
• Assumes full ownership and accountability for The Heart Center financial performance, including operating budget, revenue growth, expense management, productivity and profitability.
• Analyzes key indicators including payor mix, productivity, reimbursement trends and return on investment.
• Identifies opportunities to improve operational efficiency, optimize resource utilization and enhance financial performance.
• Leads business case development for new programs or services, technology investments, facility expansions, etc. with the Cardiology department.
• Partners with finance, and revenue cycle to improve overall performance.
• Serves as administrative partner to cardiologists and advanced practice providers, collaborating on priorities, operational goals and quality initiatives.
• Participates in physician recruitment, onboarding, retention, and succession planning efforts.
• Provides administrative oversight of provider compensation plans, productivity metrics and performance evaluations with physician and executive leadership oversight and support.
• Develops strategies to increase patient access, referral capture, and patient throughput across the department clinic and labs.
• Monitors referral patterns, competitive dynamics, and patient demand, aligning access where there is organizational growth.
• Leads initiatives to improve patient acquisition, retention, and integration across the organization.
• Collaborates with marketing, executive leadership, and physician leadership to promote The Heart Center at Mercy and community outreach initiatives.

Benefits

• Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
• 403(b) retirement plan with generous company match and “catch up” provision
• Paid Time Off (PTO) & company paid holidays
• Tuition reimbursement
• Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
• Employer paid Short & Long Term Disability benefits for eligible employees
• Voluntary Benefits
• Discounts on auto & home insurance and Verizon plans
• Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level