Practice Manager

Chewy•Highlands Ranch, CO

32d•$72,500 - $109,000•Onsite

About The Position

At Chewy Vet Care, we’re changing the veterinary care experience! With the launch of our new veterinary practices, we are looking for a full-time Practice Manager to join our Healthcare Practice Team. As an operational team member, you’ll work in a practice crafted from the ground up by veterinarians, equipped with advanced equipment and purpose-built technology. We offer a customer and team member-centric environment where, together, we deliver care that starts with a visit and lasts a lifetime! We’re a comprehensive veterinary practice that delivers personalized, patient-centric care. Our mission is clear - to become the most trusted and convenient destination for pet parents and partners, everywhere. This is an opportunity to join the industry leader that not only cares about what you do, but what you need as a person. We’ll provide competitive benefits, scheduling options that fit your lifestyle, and a collaborative work environment where you can unleash your full potential! Join the team that understands that caring for the pets we love starts with greater care for our veterinary team members.

Requirements

Successful completion of the CVPM program and current certification is preferred.
Ability to meet the qualifications for the CVPM designation.
3+ years of experience as a Practice Manager in practice
2 years of supervised experience with veterinary radiation machines preferred
Experience mentoring and leading others.
Ability to connect with clients and demonstrate empathy and compassion.
Ability to manage conflict resolution.
Excellent verbal / written communication, observational, and analytical skills
Thrive in a fast paced, self-starter environment.

Responsibilities

Responsible for supporting the paraprofessional staff in implementing the outlined policies and procedures, utilizing integrated technology, and managing the practice operational functions.
Work with regional and corporate leadership to provide support and continuous development for the practice team.
Provide staff management with a primary responsibility of overseeing their operational performance and coordinate work schedules for the team.
Demonstrate team support and care for others’ work experiences by conducting staff reviews, handling their concerns, and mentoring Team Members with their career development.
Lead team coordination of inventory cycle counts and fulfill inventory needs requests.
Engage with clients to ensure they receive the ultimate treatment and resolve conflicts or complaints.
Ensure the equipment and clinic are well maintained, and OSHA guidelines are followed.
Guide team with following the practice’s Standard Operating Procedures (SOPs) and Standards of Care (SOC); review SOPs and practice metrics to help improving their performance.
Communicate clearly and respectfully with clients and Team Members.
Be a PIMS administrative super-user and provide assistance to others on the team in their use of the technology.
Act responsibly giving the pharmacy holdings of the practice.
Participation in self-development courses and Chewy Vet Care required compliance training.
Perform related duties and assignments by management.
Oversee operating, safety, and compliance procedures as required by applicable law and Chewy Vet Care processes and policies.

Benefits

401k
new hire and annual equity grant
medical/Rx insurance
vision insurance
dental insurance
life insurance
disability insurance
hospital indemnity insurance
critical illness insurance
accident insurance
parental leave
family services benefits
backup dependent care
flexible spending accounts
telemedicine
pet adoption reimbursement
employee assistance program
10% off pet insurance
20% off at Chewy.com
annual PTO
six paid holidays per year
paid sick and family leave in compliance with applicable state and local regulations