Practice Manager - Family Health Center/Baker Street Village CHC

Clinica Sierra Vista•Bakersfield, CA

5d•Onsite

About The Position

Clinica Sierra Vista is a large Federally Qualified Health Center serving diverse populations, including those in fields, inner cities, rural areas, and individuals from various cultural backgrounds. The organization is committed to providing care regardless of immigration status and prioritizes patient well-being. As the team grows, they are seeking individuals who put the patient first. The Practice Manager, in collaboration with the Associate Director/Chief Administrative Officer, is responsible for the day-to-day operations of one or more health centers, acting as the onsite administrative representative. This role involves implementing best practices, managing operational budgets, and supporting culture transformation to enhance health outcomes and patient experience. The Practice Manager ensures operational efficiency, manages resources, and drives continuous improvement through staff development, process optimization, and regulatory compliance.

Requirements

One (1) year experience as a Practice Manager or equivalent is required.
Three (3) years supervisory experience in a healthcare setting.
Proven leadership qualities.
Adherence to Clinica Sierra Vista’s employee health/immunization requirements or valid exemption request.

Nice To Haves

Bachelor’s degree in business or health management from an accredited four-year institution preferred, OR equivalent experience and education in a healthcare setting will be considered.

Responsibilities

Oversee daily operations of one large or two practices and/or a specialty patient care program, managing practice and operating budget, appointment scheduling, billing procedures, and Joint Commission environment of care.
Assign and delegate tasks, conduct Huddle meetings, and ensure adherence to Leader Standard of Work.
Interview, select, and train new staff, conduct employee reviews, and provide constructive feedback to enhance team performance.
Work with providers to enhance patient service, address open encounters, and ensure a patient-centered approach to care.
Develop and recommend programs to improve office operations, patient retention, and appointment availability.
Ensure compliance with quality improvement guidelines, local, state, and federal laws, and CSV policies.
Collaborate to meet regulatory requirements, including Uniform Data System, FQHC, and HRSA compliance.
Create, manage, and communicate reference guides, standard work, and policies related to Provider staff.
Maintain an office environment for optimal patient care and customer service.
Monitor and analyze health center efficiency using reports and dashboards, ensuring timely and accurate reporting of objectives.
Determine and maintain efficient staffing levels, creating monthly work schedules.
Ensure policies and procedures align with local, state, and federal laws.
Ensure accurate payroll, review and validate employee timesheets, and manage time-off requests.
Ensure excellent internal and external customer service, demonstrating professionalism in all interactions with patients, providers, and employees.
Interpret and validate data findings, applying sound judgment in decision-making and ensuring continuous improvement in health center operations.
Uphold organizational standards, including predictable attendance, strong organizational skills, and proficiency in computer applications (Excel, Word, Outlook, Teams, EPIC, PDF).
Serve as a team leader, engaging positively with providers and other stakeholders, and working independently to achieve goals.
Maintain reliability and punctuality in performing job responsibilities.
Perform other duties as assigned by the Chief Administrative Officer.