Practice Manager - Trosien Orthodontics

Corus Orthodontics•Tracy, CA

1d•Onsite

About The Position

Trosien Orthodontics is looking for a Practice Manager to join their well-established practice in Tracy, CA. In this dynamic role, the Practice Manager will lead and inspire a dedicated team while overseeing the people, culture, financial, and operational needs of a fast-paced orthodontic practice. Reporting to the doctor(s), with a dotted line to the Regional Manager, the Practice Manager will be accountable for driving practice performance, leading a high-performing team, and enhancing the overall patient experience. Trosien Orthodontics is part of Corus Orthodontists, a growing network of over 50 practices across North America.

Requirements

2+ years of experience in healthcare, retail, sales, or a similar service-focused environment, including team leadership experience.
Previous experience managing and developing a team.
Proficiency in Microsoft Office

Nice To Haves

Bachelor’s degree or college diploma in business, retail, office administration, healthcare administration, or a related field is preferred.
Experience in a dental or healthcare environment is an asset.
Experience with bookkeeping, budgeting, financial reporting, or P&L management is preferred.
Experience with dental software is an asset.

Responsibilities

Lead, inspire, and support a high-performing orthodontic team while fostering a positive, inclusive, collaborative, and respectful work environment.
Manage team performance by providing direction, coaching, feedback, and ongoing support, while identifying opportunities for continuous improvement.
Attract, onboard, train, develop, and retain team members in partnership with Talent Acquisition and People & Culture.
Support payroll processing, timesheets, vacation requests, attendance, and employee benefits administration.
Conduct annual performance reviews and provide ongoing feedback and development opportunities.
Maintain open and effective communication with the doctors, team, Regional Manager, and internal support teams.
Lead morning and afternoon huddles, team meetings, and other communication initiatives to promote teamwork and engagement.
Ensure compliance with HIPAA, OSHA, and other applicable regulatory requirements, internal policies, health standards, and safety procedures.
Manage the practice budget, operational costs, financial targets, accounts payable and receivable, insurance payments, refunds, and end-of-month reconciliation.
Collaborate with the Finance team on monthly financial statements and the annual budgeting process.
Support bookkeeping, invoice submissions, timesheets, and other administrative processes.
Oversee all aspects of practice operations, including scheduling, patient correspondence, office systems, third-party platforms, policies, protocols, maintenance, and day-to-day operational needs.
Ensure exceptional patient care and promptly address and resolve patient concerns.
Maintain accurate patient records and ensure high standards of customer service.
Manage IT infrastructure, including software, hardware, and system upgrades, as required.
Monitor team performance, efficiency, and progress against practice goals.
Partner with the doctors, Regional Manager, Finance, Marketing, and other support teams to identify opportunities for practice growth and operational excellence.
Develop and execute strategies to support new patient growth, patient retention, referral relationships, and overall practice performance.
Lead local marketing, community outreach, external events, and other initiatives that support practice growth and new patient acquisition.
Maintain active engagement with the Regional Manager and serve as a key connection between Corus and the practice team by sharing relevant updates and supporting organizational initiatives.
Provide back-up support to the Treatment Coordinator as required, including facilitating patient consultations during new patient exams and educating patients about the benefits of orthodontic treatment.