Practice Manager at Harvard Park

OnPoint Medical Group • Denver, CO

13h • Onsite

About The Position

OnPoint Medical Group is searching for an outstanding Practice Manager to join our team at Internal Medicine at Harvard Park! Come join a great group of medical professionals as our network continues to grow!

OnPoint Medical Group is a physician-led network of skilled Primary and Urgent care providers who are committed to expanding access to quality healthcare in the most effective and affordable manner possible.

Our "Circle of Care" has one primary goal – to ensure the health and wellness of members and their families. We do this by providing access to a comprehensive menu of medical services from one unified physician group in their neighborhoods. With doctors, nurses, specialists, labs and medical records all interlinked and coordinated, patient care has never been in better hands.

SUMMARY
To effectively lead OnPoint Medical Group administrative and practice operations and be accountable for the effectiveness and efficiency of these operations through continuous improvement of processes, outcomes, and personnel. To provide high-quality patient care and a safe environment for patients and all personnel. This will be achieved by serving as the overall practice manager, by working with, training, and mentoring personnel, and by working with the administrative team in the development of objectives for the achievement of the company’s business plan, mission, goals, and strategic values.

Requirements

• Associates Degree in related field. Work experience can be considered in lieu of degree.
• 2-5 years of managerial/supervisory experience with progressive responsibility.
• Demonstrate the ability to maintain good interpersonal relationships with co-workers and health team members.
• Communicates through appropriate channels.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
• Ability to write reports, business correspondence, and procedure manuals
• Ability to effectively present information and respond to questions from groups of managers, patients, and the public
• Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
• Must have a high level of energy with the ability to adjust to any justifiable pace.
• Make decisions based more on fact than feeling
• Exhibit behavior that emphasizes compassion, quality, loyalty, and conscientiousness
• Ability to establish and maintain effective working relationships with patients, their families, and staff members
• Practice Front and Back Office Personnel

Nice To Haves

• Experience in family, pediatrics, internal medicine or Healthcare Administration
• Bilingual
• Athenahealth practice management system
• B.A. or B.S. in Healthcare or Business Administration preferred
• Provide customer service in accordance with OnPoint Medical Group standards and expectations
• Demonstrate ability to be courteous and respectful when interacting with patients and family members
• Maintain patient confidentiality in accordance with policy and procedure and HIPAA requirements
• Enact proper chain of command for patient complaints

Responsibilities

• Responsibility for assessing all administrative and practice processes and generating ideas and solutions for improvement of the practice on a continual basis.
• Work independently and/or engage other management in the development and implementation of new policies and procedures as needed.
• Advise practice about current trends, problems, and medical activities to facilitate policy making.
• Ensures practice compliance with all regulatory agencies governing healthcare delivery and the rules of accrediting bodies. Continually monitors operations, programs, and physical properties and initiates appropriate changes which are in line with OSHA and universal precautions.
• Ensure the practice follows established policies and procedures. Provide feedback and/or discipline to those who do not follow policy.
• Visit all practices regularly to ensure efficiency and effectiveness of the practice operations and provide support and feedback.
• A list of visits, notes, action items, and follow-up items should be maintained for tracking purposes and performance measures for each individual practice site.
• Communicate appropriate information effectively, timely, and professionally with all employees on all levels.
• Coordinate staff meetings at each site at least once a month to communicate identified issues and concerns in a constructive manner and participate in solutions.
• Communicate effectively with all staff any new policies or items of interest that directly affect their ability to care for patients. This should be done in conjunction with the other corporate department managers to ensure consistency.
• Communicate elevated problems/concerns daily with physician leads and executive directors. Act as a liaison between providers and staff and corporate office.
• Investigate patient complaints and report to physicians, as necessary. Escalate when required or provide ongoing training and support for employees for the purpose of improvement.
• Participate in management meetings led by the Leadership Team and contribute effectively to areas of direct responsibility.
• Work with personnel to develop staffing and schedules at each location
• Assist with the creation of monthly schedules by applying creative staffing techniques and incorporating patient volumes with practice coverage needs. This should be monitored on an ongoing basis for optimal staffing and to avoid mass lay-offs and excessive payroll expense.
• Function as a team member when staff numbers are down and as needed to promote patient flow in practice(s).
• Monitor patient flow through practice in conjunction with staff.
• Coordinate with human resources recruiting needs and schedule interviews and coordinate hiring of new personnel
• Oversees efforts for recruitment, onboarding, development, and performance evaluation of employees.
• Oversees the business and financial affairs of the practice and fiscal management in conjunction with the practice accounting department.
• Reviews daily, weekly and monthly reports to monitor collections, outstanding balances, outbound calls, patient visits and other assigned reports
• Uses data to manage the business
• Monitor and report on supply usage to ensure optimal practices are in established.
• Manages patient complaints effectively with a balance of excellent customer service and a financially prudent resolution.
• Serves as liaison and channel of communication between the hospitals, regulatory bodies and vendors.
• Manages direct reports and team members, providing leadership, motivation, development, and discipline to promote quality performance and achievement of financial and quality objectives.
• Resolves any medical-administrative problems and keeps lines of communication with staff to ensure high employee morale and a professional, healthful practice atmosphere.
• Enter, modify, fix, and submit employee timesheets every other week for payroll for staff and providers.
• Monitor overtime and time off requests to achieve financial goals and minimize excess and waste.
• Work and coordinate with corporate departments on personnel items such as training, behavior modification, write-ups, payroll, FMLA, and other issues as they present.
• Coordinates and attends the standard meetings for OnPoint Medical Group.
• Responsible for managing the overall facilities management and purchasing activities of the practice.
• Attend identified marketing/public relations functions and coordinate special projects as delegated by OnPoint Medical Group administration. Coordinate staffing, as appropriate.
• Demonstrate a positive attitude and provide positive PR to the public at these functions.
• Follows all OSHA and HIPPA standards, policies, and procedures
• Performs duties to achieve or exceed established service standards.

Benefits

• Health insurance plan options for you and your dependents
• Dental, and Vision, for you and your qualified dependents
• Company Paid life insurance
• Voluntary options for short-term disability, and long-term disability coverage
• AFLAC Plans
• FSA options
• Eligible for 401(k) after 6 months of employment with a 4% match that vests immediately
• Paid Time-Off earned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 11-50 employees