Practice Manager

California Skin Institute Management•Newport Beach, CA

11h•Onsite

About The Position

Schweiger is a leading dermatology practice in the country with over 580+ healthcare providers and over 170+ offices across multiple states including New York, New Jersey, Pennsylvania, Connecticut, Florida, Illinois, Missouri, Minnesota, and California. They provide medical, cosmetic, and surgical dermatology and allergy services, handling over 2.5 million patient visits annually. Their mission is to create the Ultimate Patient Experience and a great working environment for all team members. Schweiger has been recognized in the Inc. 5000 Fastest Growing Private Companies in America list for seven consecutive years and has received Great Place to Work certification. The Practice Manager oversees their respective centers, teams, and processes crucial for success. This role involves building a capable and competent team to enhance and optimize the operational performance of their centers.

Requirements

Strong computer literacy
Leadership qualities with good communication skills
Conflict resolution skills must be developed
Working knowledge of HIPAA & OSHA compliance
Knowledge and Proactive Critical Thinking – Initiates to have advanced level knowledge of all company systems such as Nextech, Patient Acquisition, Klara, iPad, General and Cosmetic Dermatology and inter-center communication tools to achieve high level day to day operational results.
Leadership and Growth Oriented – Experienced and processes orientated high growth leader with track record for finding innovative ways to grow revenue and increase margins.
Strategic and Efficient Planning - Prepares for what is ahead with a focus on data, details, and analysis. Able to execute efficiently and thoughtful with minimal wasted/prolonged timing.
Honesty/integrity/culture inspiring – Earns trust with staff, providers and patients and maintains confidence. Deliver message with a kind, empathic, firm but direct and honest way.
Talent Appreciation - inspires, motivates, coaches, and develops others. Listens well and continuously learns and seeks advice and feedback from others - team Builder, leader, and manager – creates a culture of positivity.
Effective Communicator - Communicates passionately, effectively, and persuasively across a diverse set of stakeholders. Able to create processes and structures to facilitate effective communication both internally and externally. Demonstrates an ability to manage conflict, build consensus, and facilitate problem-solving.
Organized Planning and Results Oriented - relentlessly pursues ongoing improvement and results. Flexible, with a strong work ethic and an entrepreneurial spirit to accommodate high level of responsibility and multiple priorities. Creates a culture of mutual accountability. Plans, organizes, schedules and budgets in an efficient, productive manger. Focuses on key priorities.

Nice To Haves

2 or more years of leadership experience
Healthcare administration or management background
Dermatology experience

Responsibilities

Develop A-Team that delivers A-Level Operational Outcomes and Processes.
Foster a Culture of Positivity with NPS for providers & staff >82.
Perform as a stable operations leader, displaying strong leadership to achieve KPIs and measurable goals as outlined by the RM team.
Optimize operational processes to deliver on goals, including staffing percentages and budget adherence.
Engage in effective and collaborative management, working with other company departments/teams to achieve successful results.
Independently drive key change and transformation initiatives aligned with organizational strategic goals.
Heavy focus on auditing SOPs and ensuring accountability for SOP compliance at all respective center levels.
Support providers while coaching and developing staff to ensure all are A players.
Hold team accountable for C.A.R.E Core Habits.
Build a capable and competent Office Team at each office being overseen.
Develop the team in a cost-effective manner.
Build a knowledge base across all disciplines with cross training employees.
Provide a strong culture of continued education and training for all staff members.
Manage, develop and coach staff.
Strong focus on full accountability of center SOP compliance through consistent auditing and follow through at offices.
Achieve monthly center goals set forth by the GM Report and KPIs.
Track to financial goals and patient satisfaction goals.
Ensure Staffing, Medical Supplies and Office Supplies are beneath guidance figures.
Promote a culture of positivity and help build a company that has long-term sustainability.
Obtain high levels of patient satisfaction (Net Promoter Score above 82%).
Ensure all patient messages are resolved within 24hrs, and patients are updated daily until resolved.
Maintain continued 4/5 Star external reviews.
Achieve smooth running office level operations and site level autonomy.
Conduct frequent check-ins with providers via call, meetings for two-way and consistent communication.
Aim for minimal provider and staff complaints.
Ensure offices can run autonomously daily with majority of problems resolved independently without GM presence.
Create a positive and respectful center environment.
Complete all audit logs (labs, RX, open notes, messages, Klara inbox, tasking) end of day at each office.
Cross train staff for versatile staffing.
Recommend monthly staff meetings.
Manage Inventory and Cash as per SOP guidelines.
Schedule on-site visits for preparation in time spent in each office and allowing staff and providers to prepare.
Act as the first line of contact for all front desk and MA issues.
Ensure that all office appointments for 2 days ahead are checked for accuracy and corrected if inaccurately scheduled.
Collaborate with PSC on office updates, provider updates and anything anyone scheduling would need to know.
Take responsibility when office team makes mistakes in coaching and learning sessions.
For offices with MOHs: ensure MOHs cases are done in house through provider-provider referrals (unless requested otherwise), CLIA certification and lab directorship is up to date and maintained, Mohs staff is properly credentialed and trained, and post-care concerns for MOHs go directly to the surgeon.
Be responsible for knowledge of CLIA needs and work with the lab to ensure up-to-date information.
Perform other duties as assigned by supervisor on an as needed basis.

Benefits

Multiple office locations, find an opportunity near your home
Positive work environment with the tools to need to do your job and grow
Full time employees (30+ hours per week) are eligible for: Medical (Virtual Care included), HSA/FSA, Dental, Vision on 1st of the month after hire date
401K after 30 days of employment
Company Sponsored Short Term Disability (Only applicable for non-California employee)
Pre-tax savings available for public transit commuters
Your birthday is an additional personal holiday
Part-time employees (less than 30 hours) are eligible for: Dental and Vision on 1st of the month after date of hire
401K after 30 days of employment
Employee discounts on Schweiger skin care products & cosmetic services