Practice Manager at Boxford Animal Hospital

Boxford Animal Hospital•Boxford, MA

4d•$65,000 - $75,000•Onsite

About The Position

Boxford Animal Hospital, a respected veterinary hospital since the 1960s, is seeking a Practice Manager. The Practice Manager reports to the Regional Director of Operations and is responsible for managing all essential business functions, supporting practice teams, and ensuring successful practice operations, high client satisfaction, and profitability. Key focus areas include Practice Operations, HR, Marketing, Strategic Planning, and IT Management. The ideal candidate will be a strong people manager with great business acumen, leadership skills, and a passion for developing teams to drive high-quality patient care and exceptional client service.

Requirements

Full-time, on-site.
Ability to work on weekends when needed.
High school diploma or equivalent.
Ability to lift patients and carry equipment up to 25 pounds.
Ability to lift patients or carry equipment over 25 pounds with assistance.
Knowledge of OSHA safety techniques including use of proper PPE.
Excellent computer skills including MS Office applications, office technology, etc.
Basic math and ability to calculate medication dosages.
Strong communication skills.
Client service experience.

Nice To Haves

Associate degree in applied science, veterinary technology, or business.
Practice Manager Certification.

Responsibilities

Manages practice financial performance, implementing plans and engaging teams to drive revenue growth.
Manages practice expenses including pharmacy, supplies, labor, and facility.
Ensures appropriate inventory management, balancing regular stock and sales.
Manages and partners with the Managing Doctor (MDVM) to ensure accurate pricing.
Provides input during annual budget planning.
Creates new or analyzes existing performance reports and generates insights to improve performance.
Applies knowledge of veterinary practice management to direct daily operations, allowing doctors and technicians to manage workload.
Ensures all practice technology is appropriately working.
Ensures compliance with appropriate regulatory agencies, monitoring practice violations and dangerous situations, documenting and reporting incidents, and partnering with the Regional Director of Operations (RDO) when appropriate.
Ensures the cleanliness of the practice and that the environment contributes to an excellent client experience.
Responsible for all staff scheduling and ensures patient scheduling satisfies clients and team members.
Manages vendor and supplier relationships to ensure quality support for practice supplies, tools, equipment, and resources.
Responsible for timely and accurate tracking of employee payroll, maintaining payroll records, ensuring compliance with payroll regulations, addressing inquiries, and resolving discrepancies.
Responsible for accounts payable duties including processing invoices, verifying purchases, reconciling discrepancies, and maintaining accurate records.
Partners with MDVM to maintain an appropriate medical record system that complies with legal standards.
Regularly reviews client feedback and identifies opportunities for practice improvement.
Actively engages with clients to ensure satisfaction and resolve problems.
Collaborates with Heartland Marketing to develop and implement a marketing strategy aligned with practice goals.
Oversees social media, fosters community relationships, and supports local initiatives.
Ensures the team is appropriately staffed and partners with Heartland’s Recruiting team to fill open requisitions.
Builds and nurtures relationships with key stakeholders (veterinarians, support staff, distributor representatives, support center partners) to drive practice success.
Seeks opportunities to enhance operational efficiency, elevate the client experience, and support sustainable practice growth through strategic partnerships.
Supports practice, when necessary, by working in the client reception area or supporting Veterinarians if technically skilled.
Partners with Heartland Support Center as needed.
Partners with MDVM to ensure all team members adhere to practice operating procedures, accuracy and completeness of veterinary records, and compliance with accepted practice guidelines.
Ensures compliance with regulatory agencies and laws including OSHA, DEA, EEOC, ADA, and the Department of Labor.
Develops and maintains procedures necessary to meet regulatory requirements.
Ensures all team members complete annual compliance-related activities, including review and sign-off on policies, compliance training, and safety training.
Maintains a high degree of confidentiality, securing employee records and ensuring performance discussions are private.
Executes annual performance evaluations and salary increases.
Conducts regular staff meetings, trainings, and team activities.
Partners with RDO and Heartland’s Human Resources team to navigate employee relations situations, company policy, or other labor law issues.
Conducts regular check-ins with team members to ensure they have the tools and support needed to complete their jobs and deliver a great client experience.
Ensures all team members are engaged and have the support needed to stay balanced and productive.
Monitors team member performance.
Rewards and recognizes successful performance and manages corrective action if performance is off track (partners with RDO/DVM on clinical performance improvement needs).
Seeks support from RDO, Heartland Human Resources, or other Heartland team members to ensure team success.
Ensures professional development and regular feedback are provided to all team members.
Other duties as assigned.