Practice Manager Fountain Hills Primary Care

HonorHealth•Fountain Hills, AZ

15h•Onsite

About The Position

HonorHealth is seeking a Practice Manager to oversee the day-to-day operations of the Gastro Shea location. This role supports a team of Physician Providers, MAs, Advanced Practitioners, RNs, and front office staff. The ideal candidate will embody strong communication, team-centric values, and the ICARE Values and HonorHealth Mission to provide excellent patient care. The position requires a Bachelor's Degree or four years of related experience in Business, Management, or Public Administration, or four years of leadership experience in an outpatient or related center. Additionally, one year of leadership experience in a physician practice is necessary. Key attributes for success include the ability to lead and manage a team, strong communication and multi-tasking skills, and a focus on both patients and employees. The role also requires the ability to uphold policies and systematic processes, work under pressure, and manage budget reviews and updates. Three years of experience managing a physician practice, specialty, or multi-specialty group is highly preferred.

Requirements

Bachelor's Degree or four (4) years of work-related experience in Business, Management, or Public Administration, or four (4) years of leadership experience in an outpatient or related center.
One (1) year of experience in a leadership position in a physician practice.
Ability to lead & manage a team.
Good communication skills.
Great multi-tasking skills.
Patient and employee focused.
Ability to be a fundamental steward of policy and systematic processes.
Able to work under pressure and multi-tasking.
Fingerprint Clearance Card (FPC) - Certificate State: Have a current Fingerprint Clearance card, or within seven (7) working days after employment shall apply and be eligible for a Fingerprint Clearance Card (Pediatric Behavioral Health Sites ONLY).

Nice To Haves

Three (3) years of managing a physician practice, or specialty, or multi-specialty physician group is highly preferred.
Masters in Business, Management, or Public Administration.
Experience in the specific sub-specialty.
Certified Medical Practice Executive (CMPE) - Certification.
Medical Group Management Association (MGMA) Membership.

Responsibilities

Directs, coordinates, and manages all operations and related activities of an outpatient clinic or federally qualified health center.
Manages the day-to-day operations related to an outpatient medical practice, which may include integrated services like dental, nutrition, and behavioral health.
Takes complete ownership for the successful operations and strategic planning of the clinic, including financial, employee engagement, retention, and patient experience.
Ensures high-quality patient care and customer service are delivered in the most financially efficient way.
Works in a strong dyad relationship with providers, Associate Directors, and/or Administrators.
Collaborates with market leaders to provide seamless and integrated service to patients.
Ensures strong financial performance through proper controls and practices, securing the financial viability of the practice.
Prepares and executes budgets; monitors and approves payroll, ordering of supplies, and inventory.
Ensures accurate charge capture.
Provides exceptional leadership, promoting teamwork and collaboration.
Creates an environment that supports high employee and physician engagement.
Strategically selects, onboards, continuously develops, rewards, retains, and provides transparent performance feedback to all staff, leaders, and providers.
Maintains competencies to function in any staff roles as needed to support efficient operations.
Ensures compliance with various accrediting bodies and government agencies, performing necessary reviews, audits, education, and training.
Serves as the compliance liaison for the practice.
Collaborates with marketing to build and maintain community partnerships and relationships to attract new customers, retain existing customers, and support desired brand positioning.
Partners with Marketing and others to support location, provider, and/or specialty promotion.
Continuously monitors operations and workflow, revising operational procedures as necessary in alignment with system practices to ensure efficiency and drive extraordinary results.
Identifies and implements areas for improvement and efficiencies, including identified quality indicators.
Develops and maintains a culture of safety to prevent or reduce errors and improve quality for patients, providers, and staff.
Provides the highest level of patient experience by monitoring data regularly and ensuring staff exhibit expected behaviors and services.
Partners with the Patient Experience Team to optimize the patient experience and leads by example, creating a personalized experience for customers.
Proactively leads service recovery activities.
Determines physical maintenance and equipment needs and repairs, coordinating with internal or external resources.
Resolves day-to-day problems to ensure the environment supports employee engagement and meets patient expectations.
Performs other duties as assigned.