Practice Manager - Upper Ottawa Dental

dentalcorp•Hamilton, ON

1d•Onsite

About The Position

At Upper Ottawa Dental, we’re redefining the patient experience through personalized, high-quality care in a warm and welcoming environment. Our experienced team is committed to delivering comprehensive dental services using modern technology, all while prioritizing comfort, efficiency, and exceptional service. Proudly serving the Hamilton community, we focus on creating positive, lasting relationships with every patient who walks through our doors. This is a replacement job opening.

Requirements

University or College Diploma in business or office administration
3-5 years experience as a Dental Practice Lead or Dental Practice Manager is required
Experience in a supervisory or management role contributing to business operations including staff scheduling, finances, inventory and people management
Strong business acumen and extensive experience in budgeting and forecasting
Strong commitment to maintaining health regulation and operational standards
Willingness to work varied hours to align with business needs
Candidates must be legally authorized to work in Canada.

Nice To Haves

Experience with dental software systems and Microsoft Office is preferred

Responsibilities

Build and execute plans to improve daily operations of the practice ensuring maximum productivity, operational excellence and develop strategies to increase organic patient growth
Constantly review clinic environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to team
Partner with Compliance, DC Institute and Human Resources to ensure the clinic is fully compliant and meets the provincial health regulation standards
Manage and oversee all compliance programs within the practice, while leading by example to ensure patient safety is a top priority
Work in accordance with the practice’s Health and Safety Policies and Procedures and in compliance with applicable provincial legislation
Lead, coach and motivate the team to improve productivity, engagement and retention of patients
Drive the implementation of company programs, policies and procedures by supporting action plans and directly motivating the team to meet operational and company objectives
Support recruitment efforts to interview dental professionals and assess for best fit
Manage and analyze daily staffing costs and payroll administration; oversee accounts receivable process