Dental Practice Manager

Healthcare Connection•Cincinnati, OH

3h•Onsite

About The Position

Founded in 1967, The HealthCare Connection was Ohio’s first Federally Qualified Health Center (FQHC). Our mission is to provide quality and accessible primary healthcare services through community responsive approaches that address financial, geographic, and other barriers to care for residents of northern Hamilton County and surrounding areas. THCC is proudly recognized as a Level 3 Patient Centered Medical Home (PCMH), the highest level of recognition attainable for quality care. We boast two primary care locations and 6 school-based health centers providing quality value-based care for over 20,000 patients. We provide services in Primary Care, Infectious Disease, Substance Use, Integrated Behavioral Health, Dental Services, Women’s Health, and Pharmacy. The Healthcare Connection is seeking a skilled and motivated Dental Practice Manager to oversee daily operations of our dental practice in Cincinnati, OH. This role works closely with the Chief Dental Officer, dentists, and support staff to ensure efficient operations, exceptional patient care, and a positive team environment. If you are known for outstanding customer service, strong leadership, and a passion for making a difference in underserved communities, we encourage you to apply!

Requirements

Strong leadership, communication, and team-building skills
Demonstrated ability in customer service and continuous quality improvement
Knowledge of dental office operations, billing, insurance, managed care, and referral processes
Ability to handle confidential information with professionalism and discretion
Experience working with diverse populations across socioeconomic and cultural backgrounds
Proficiency in Microsoft Office and Electronic Dental Record/Practice Management systems
Ability to accept guidance and work collaboratively with leadership

Nice To Haves

Associates degree preferred
2–3 years of experience as a dental office manager preferred

Responsibilities

Supervise and support dental office staff using independent judgment to meet performance goals and standards
Hire, onboard, and train new team members
Monitor and manage expenses to ensure alignment with site budget
Address and resolve patient concerns and complaints professionally
Participate in staff meetings, quality improvement initiatives, and committees as needed
Promote a positive work environment and serve as a role model in customer service and organizational values
Collaborate with clinical and administrative teams to optimize workflow and patient experience