Practice Manager Florida

Hospital for Special Surgery•West Palm Beach, FL

8d•Onsite

About The Position

How you move is why we’re here. ® Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success. If this describes you then let’s talk! HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment. Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise. Emp Status Regular Full time Work Shift What you will be doing JOB DESCRIPTION: The Hospital for Special Surgery, #1 in Orthopedic for the last 16 years, is looking for an experienced full time Practice Manager. Provide comprehensive administrative support and direction to an HSS physician practices, overseeing day-to-day services and contributing to an environment of clinical excellence. Your duties will entail oversight multispecialty MSK physician practices within your assigned locations. In order to provide a direct line of communication and accessibility, your workstation will be located in your assigned area. This role is essential to promoting a professional atmosphere through courteous communication, cooperation and respect for HSS staff, patients and visitors supervising contracted office staff, arranging meetings and conferences, developing processes to maximize office resources and equipment, and anticipating the needs of patients and your physician as they arise.

Requirements

Bachelor's Degree preferred.
5-7 years of physician practice management experience, preferably in orthopedics outpatient setting.
Bachelor’s degree required.
Detail-oriented with ability to follow directions and identify issues to be escalated and followed-through.
Strong computer skills including familiarity with EMR or other related software programs.
Ability to work in a flexible and a fast-paced environment.
Ability to contribute and work collaboratively as part of a team.

Nice To Haves

Experience with Epic preferred; knowledge of healthcare and health insurance as well as familiarity with medical terminology, highly desirable.

Responsibilities

Oversight of all day to day operations for a multi-specialty MSK physician practice, in multiple Palm Beach County, FL locations
Ultimate responsibility for 45-50 FTEs including Two direct reports include Radiology Supervisor and Clinical Supervisor
Manage daily billing functions
Manage daily staffing to support physician practice workflows in areas of supervision
Manage recruitment and HR activities for assigned locations
Manage the on-boarding of new physician practices
Manage payroll responsibilities for assigned FTEs
Manage key performance indicators (KPIs) such as wait times, throughput, collections, and clinic utilization
Ensure compliance with regulatory requirements, safety standards, and organizational policies
Coordinate with radiology, physical therapy, and ancillary services to support seamless patient care
Address operational challenges in real time, including staffing shortages or workflow disruptions
Supervises central office services including billing, patient reception and management, filing, message delivery and supplies.
Supervises and/or delegates support functions within office.
Facilitates communication between physician and hospital departments, department management and patients.
Acts as a liaison between Physician Practice Management and physician; respond to Physician Practice Management in a timely matter.
Completes medical credentialing and license renewals.
Manages physician’s travel expense reimbursement log and physician’s calendar.
Arranges meetings, interviews and conferences according to physician’s needs.
Answers telephone, route callers, take messages and provide routine information to callers in a professional and efficient manner.
Creates, scans and files patient charts. Files medical documentation and patient charts where applicable. Prepares patient charts in anticipation of office hours where applicable. Scans medical records into individual patient accounts within EMR system following scanning guidelines.
Schedules patient appointments and other ancillary tests.
Maintains inventory of office supplies, ordering as appropriate.
Selects, trains, orients, assigns office staff and makes recommendations for personnel actions.
Performs other duties as assigned.
Keeps track of work schedules for all employees in office to reflect accurately in Kronos timekeeping. Arranges for adequate coverage in office for planned absences of all employees.
Signs off on payroll in a timely fashion according to schedule and PPM instructions.
Assesses office workflow to identify processes that will maximize office resources and improve patient care. Communicates with office staff about workflow expectations and follow up. Develops and maintains office manual to serve as reference guide for office workflow and responsibilities.
Oversees surgical scheduling within the physician office ensuring adequate block time utilization, timely and appropriate authorization, scheduling and completion of necessary presurgical Screening, as well as ensuring effective use of Procedure Pass within Epic.
Manages billing functions (copayments, charge entries, deposits, cash control documentation). Collaborates with PPM Revenue Cycle Team to up uphold policy and procedure related to front end office business transactions. Checks patients out after visit with MD. Collect all money due at time of visit. Batch reconciliation should be completed by end of business day. Money and batches must be brought to cashier within 48 hours of date of service. For non Epic offices, copies of batches and completed patient encounter forms for in office date of service should be prepared and sent to billing company within 48 hours.
Manages referrals and insurance authorizations for diagnostic procedures. Obtain authorization within 2 business days of patient’s visit unless identified as urgent by physician.
Attends monthly and quarterly office manager and office staff meetings.
Works independently on assigned tasks with minimal supervision.
Promotes teamwork through cooperation.
Timeliness & conscientious to patient days; arrive 30 minutes prior to start of patient day
Adjusts to changing situations and work assignments.
Communicates in a respectful manner to all patients and colleagues.
Completes all in-service learning requirements including but not limited to the annual in-service learning.
Responds to customer concerns as soon as possible with compassion and understanding.
Promotes a professional atmosphere through courteous communication, cooperation, and respect for patients, visitors and members of the health care team.
Observes and respects the privacy and confidentiality of information in accordance with HIPAA policies and procedures.
Collaborates with peers, physicians and other members of the team as appropriate.
Maintain and develop competence through required in-service and continuing educational programs.
Participate in Strategic Improvement Process activities as appropriate and requested, including team membership.
Coordinates and integrates services within department and with other departments. Analyzes, evaluates, and solves inter and intra departmental problems.
Motivates personnel to achieve goals and objectives of the department and hospital.
Effectively coaches employees, as per hospital policy. Provides orientation, in-service training, and continuing education for all persons in department.
Directs and oversees work of employees, including delegation of responsibilities, scheduling and assigning employees with minimum overtime usage.
Reports for duty punctually.
Maintains satisfactory attendance record.
Develops and implements methods to continuously assess and improve department's performance.
Drafts correspondence and other written materials/communications as requested.
Effectively communicates with various departments and other parties to disseminate and receive information as requested.
Manages time appropriately to meet patient, department, and hospital needs.
Demonstrates ability to prioritize, manage time and maximize productivity.
Ability to effectively build professional working relationships with all departments to maintain interdepartmental communications.
Addresses and reports issues in a timely manner; follows up on outstanding issues until completed.
Sets and maintains the highest level of service to patients, family members, visitors, physicians, and other hospital departments.
Places customer service first in all aspects of daily functions.
Demonstrates professional and courteous customer service skills by responding timely to patient inquires.
Establishes customer services standards and enforces implementation among staff.