Practice Manager

Noah's Animal Hospitals•Indianapolis, IN

2d•Onsite

About The Position

The Practice Manager is responsible for the overall operations of the hospital, working in conjunction with the Director of Practice Management and Medical Director, as well as Noah’s organizational leadership. This position reports to the Director of Practice Management. The Practice Manager ensures the successful day-to-day function of the hospital while simultaneously seeking opportunities for growth and future success.

Requirements

Minimum of 2 years of experience of practice leadership
One year in practice management
Leadership skills - Ability to successfully recruit, supervise, coach and mentor others
Ability to multi-task - Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration
Organizational ability - Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order
Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Provide directions
Mathematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement
Computer skills - Comfortably and confidently uses a computer and specialized software
Sales and marketing skills - Educates clients on preventive care, Pet health needs and hospital services, and enthusiastically promotes the Noah’s brand
Independence - Able and willing to perform tasks and duties without supervision
Tolerance for Stress / Resiliency - Maintains a positive "can do" outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations
Ability to be confident around Pets (i.e., dogs, cats, birds, reptiles, etc.)
Ability to carry out instructions furnished in written, oral, or diagram form and to solve problems involving several variables
Requires ambulatory skills sufficient to perform duties while at hospital and to visit various locations
Ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, and move) up to 50 pounds
Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to reach and grasp, and visual acuity to use a keyboard, operate equipment and read information
Associate is routinely exposed to a variety of Pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances

Nice To Haves

Minimal travel required (for company meetings and associate education)

Responsibilities

Use innovative methods to promote hospital and practice growth
Champion a culture of “easy to do business with” and “yes” with clients and the Noah’s organization
Lead staff and hospital meetings
Foster relationships with staff veterinarians
Attend Noah’s managers’ and leadership meetings as appropriate
Maintain a presence, and work schedule that covers all shifts and hospital hours
Interview and hire service and technical staff
Ensure all associates adhere to Noah’s dress and grooming guidelines
Conduct employee disciplinary action including termination
Establish and conduct regular performance reviews
Schedule staff, oversee the hospital staff schedule
Manage overall labor costs while ensuring appropriate scheduling/staffing during all operating hours
Ensure proper training and development of each employee
Respond to employee concerns
Communicate, implement, and enforce hospital personnel policies
Maintain effective communication between management and employee
Process and submit accurate payroll
Monitor and correct staff hours/clock-ins
Monitor and minimize overtime
Ensure OSHA Compliance and appropriate staff training
Work with Noah’s OSHA compliance officer
Oversee AAHA Certification
Monitor staff accounts
Create appointment schedule in Infinity, modify as appropriate to optimize hospital function
Establish and implement a system for recheck calls, confirmation calls, welcome cards, referral rewards and sympathy cards
Model and enforce Our Standards of Client Interaction
Deal with upset clients where we seek to recover the situation favorably in the eyes of the client
Review income, accounts receivable and payable for accuracy and to determine business needs
Reviews all hospital bills for accuracy
Help to determine alternative options when client is unable to pay
Routine review of client charges for accuracy
Preparation of daily deposits
Handling returns and transaction corrections
Generate ideas for growth of the practice
Oversee cleanliness and orderliness of inside and outside of facility
Oversee maintenance and repairs for physical plant and ground
Establish a system for managing problems with computer software and hardware
Other duties as assigned

Benefits

Industry Leading Pay with opportunities for bonus, overtime, and increases
Paid Time Off
Paid Holidays
Comprehensive Benefits (Health, Vision and Dental)
$100 Scrub Allowance
Discounts on services provided and products dispensed for your own personal pets
An Employee Assistance Program – for you and your household
Additional options include 401k, short-term/long-term disability, LifeLock, and supplemental life
Compensation for Continuing Education and License Renewal after 1 year of employment
Multi-Level Development Program designed to systematically increase knowledge and skillset
A team that always has your back