Practice Manager

SynergyVet LLC•Gallatin, TN

About The Position

The Practice Manager is positive under pressure, has a passion for helping not only animals but also people and can offer an exceptional customer service experience. They have excellent communication, people skills and have the desire to promote and encourage those around them. This individual will monitor the purchasing for the hospital, analyze trends, and develop their staff. The primary function and purpose of the Practice Manager is to manage the hospital and ensure the highest quality of veterinary care, exceptional client service, employee engagement and maximum productivity of the medical team. This includes management of staff, cost of goods sold (COGS), working with DVM staff to drive patient care, and delivering a positive client experience. The Practice Manager collaborates with their Regional Operations Specialist and Veterinary Partner to build the hospital’s brand and grow the client base, all while focusing on pet and client satisfaction and maintaining a positive culture for staff and DVMs.

Requirements

High school diploma is required.
3-5 years of management experience required.
Experience with Microsoft software required (MS Excel, MS Outlook, MS Word)
The Practice Manager must be able to analyze and problem solve based on business needs and trends.
Have strong communication skills to drive DVM satisfaction, staff engagement, and client experience.
Possess strong leadership qualities such as humility, empathy, vision, and time management.
Leverage emotional intelligence to communicate at the level of the DVM, staff, and/or client.
Ability to communicate effectively and proactively with various levels of personalities.
Demonstrate self-awareness, effective communication skills, and ability to course correct immediately.
Capacity to inspire and motivate others to drive results, and build dynamic, high performing teams.
Maintains a high level of accountability for staff and self.

Nice To Haves

Bachelor’s degree preferred.
Preferably in the veterinary or hospitality industry.
Ability to travel occasionally is preferred.
Have a combination of the veterinary industry, financial acumen, and business knowledge, or the capacity to learn all these necessary components.

Responsibilities

Manage the hospital and ensure the highest quality of veterinary care, exceptional client service, employee engagement and maximum productivity of the medical team.
Monitor the purchasing for the hospital, analyze trends, and develop their staff.
Manage staff, cost of goods sold (COGS), working with DVM staff to drive patient care, and delivering a positive client experience.
Collaborate with their Regional Operations Specialist and Veterinary Partner to build the hospital’s brand and grow the client base.
Focus on pet and client satisfaction and maintaining a positive culture for staff and DVMs.
Increase new clients, pet visits and weekly revenue.
Analyze and have a proactive course of action based on the needs of various identified trends.
Leverage tools and resources to problem solve or drive employee engagement.
Ensure successful cross-hospital and departmental collaboration to drive performance.
Control inventory and spending while ensuring that the hospital needs are fulfilled at all times.
Manage all aspects of the hospital including DVM, support staff, inventory, and budget to maintain or grow hospital profitability.
Complete all expected tasks, projects, admin and finance requirements by utilizing time management.
Use critical thinking to problem solve through thoughtful assessment to determine the best course of action.
Maintain a level of positivity, professionalism, and flexibility though adversity and/or challenges.