Practice Manager - Mountain West
About The Position
Veterinary medicine is a calling. At Modern Animal, we're reimagining what veterinary care can feel like for pets, for clients, and for the humans who show up every day to make it all happen. We’re not just here to build better clinics—we’re here to build better days. Our clinic managers are empowered to lead with heart, hold high standards, and make space for humor, compassion, and human connection, even on the hard days. At Modern Animal, you can expect warm, thoughtful clinic spaces, a 24/7 virtual care team to support patients and take pressure off the floor team, cross-functional collaboration with medical, operations, recruiting, and support teams, and an organization that evolves where you’ll help shape the future.
Requirements
- 5+ years of people leadership experience (veterinary preferred, but not required)
- See both the forest and the trees—you can zoom into the details while never losing sight of the big picture
- Lead with humility and openness, and see feedback as a tool for building trust and driving growth.
- Know how to create psychological safety, set expectations, and hold people to them with warmth
- Are excited to try new things, make mistakes, and help make something that doesn’t exist yet
Responsibilities
- Help build, coach, and lead a team that delivers exceptional veterinary care with empathy and excellence.
- Be the onsite leader, ensuring your clinic is operationally sound and emotionally healthy.
- Coach, mentor, and develop a diverse team of humans who care deeply.
- Collaborate on hiring and onboarding with an eye toward both skill and cultural fit.
- Own and optimize the schedule to ensure flow, productivity, and sustainability.
- Manage performance, give meaningful feedback, and champion growth.
- Contribute to a thriving business by upholding operational excellence and financial health as foundations for sustainable, high-quality care.
- Model and maintain a culture of kindness, curiosity, accountability, and humor.
- Advocate for your clinic and make sure the team’s voice is heard in broader company conversations.
- Jump in where needed—whether it’s on the floor, in a client conversation, or in a strategy meeting.
- Manage direct reports and work closely with shift leads.
- Work with clients experiencing emotional distress and/or frustration.
- Handle uncooperative patients.
Benefits
- Medical, dental, and vision coverage with multiple plans to choose from
- 401k with company match
- Paid vacation and sick time
- Paid parental leave
- Free Modern Animal membership for your pets and discounts on services
- Access to mental health and well-being support via Spring Health
- A team that supports and celebrates each other
- A sign-on bonus
- Equity grant units
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
