Practice Manager - Iola/Humboldt

Community Health Center of Southeast Kansas Inc•Iola, KS

47d•Onsite

About The Position

The Practice Manager is responsible for the daily, multidisciplinary operations across multiple clinics (if applicable). The Practice Manager is a key member of CHC/SEK’s management team; directly supervising a diverse team of Registration Clerks and overseeing elements of clinical and/or support staff’s daily operations. The Practice Manager will maintain and monitor implementation of CHC/SEK’s policies and procedures, and workflows to ensure CHC/SEK is providing the highest quality care and customer service to patients while ensuring patient and employee safety. Management of daily operations includes, but is not limited to, planning and organizing the work schedules of staff (clinical and non-clinical), coordinating and prioritizing workflow(s), and implementing and reinforcing CHC/SEK policies and procedures. Ideal candidates will be able to actively problem solve, think creatively, and be able to communicate and engage with a broad range of stakeholders.

Requirements

3-5 years supervisory/leadership experience, preferably in a healthcare setting.
Must successfully pass annual Registration Clerk competency.
Must be fluent in English, written and verbal.
Must possess a valid driver’s license, as travel is required.
Must maintain driving standards- no more than 2 minor or 1 major driving violations within a 3-year lookback period.
Current BLS certification through American Heart Association (AHA) or obtain within ninety (90) days of hire.

Nice To Haves

Degree in health care administration or related field preferred
Bilingual is a plus.

Responsibilities

Manage the daily operations of one or more assigned clinic locations to ensure efficient workflows, excellent customer service, quality patient care, and a safe environment for patients, staff, and visitors.
Serve as the primary operational resource for the clinic by responding to issues, solving problems, and following concerns through to resolution.
Coordinate and maintain provider, registration, and applicable staff schedules to ensure appropriate staffing coverage and support daily clinic operations.
Review and manage time-off requests, address scheduling conflicts, and arrange coverage when needed in a timely manner.
Lead, supervise, and develop Registration staff while working collaboratively with providers, nursing leadership, and other departments to ensure the clinic operates efficiently and staff have the resources they need to be successful.
Implement and reinforce CHC/SEK policies, procedures, and standardized operational workflows.
Evaluate operational concerns using sound judgment and critical thinking when addressing issues, collaborate with appropriate leaders before implementing operational changes, and ensure consistency in application of policies, procedures, and workflows across clinic(s).
Promote and support a positive patient experience by monitoring front-end operations, addressing patient concerns, promoting excellent customer service, and identifying opportunities to improve patient access and satisfaction.
Communicate professionally, clearly, and promptly with employees, providers, leadership, and support departments regarding operational updates, staffing changes, workflow issues, and other clinic needs.
Respond to questions and concerns in a timely manner and provide follow-up until issues are resolved.
Escalate concerns to appropriate leadership, as needed.
Support quality improvement and clinic safety by monitoring the condition of the facility, reporting maintenance concerns, helping resolve operational issues, and participating in efforts to improve clinic performance and patient care.
Create, continuously participate in, and promote a positive and respectful work environment by supporting employee engagement, assisting with onboarding and orientation of new employees and students, encouraging teamwork, and representing CHC/SEK professionally within the organization and the community.
Perform all other duties as assigned.