Practice Manager

Balance Health•Billings, MT

About The Position

The Foot Care Center is a patient-focused podiatry practice dedicated to delivering high-quality foot and ankle care in a welcoming, professional environment. Our team works collaboratively to ensure patients receive excellent clinical care paired with an outstanding experience from check-in to follow-up with three locations in Montana and Wyoming. We are seeking a Practice Manager to oversee the day-to-day operations of our medical offices in Montana and Wyoming. This role serves as the front-line leader of the practice and is responsible for administrative excellence, staff leadership, patient experience, and operational efficiency. The ideal candidate is organized, confident, detail-oriented, and thrives in a fast-paced healthcare environment.

Requirements

Strong leadership and team management skills
Excellent interpersonal, communication, and conflict-resolution abilities
Ability to make sound decisions in complex, fast-paced situations
Strong organizational skills and attention to detail
Ability to manage multiple priorities and meet deadlines
Proficiency with Microsoft Office (Word, Excel, Outlook)
Knowledge of medical office operations, scheduling, and patient workflows
Experience working with EMR systems (ModMed experience is a plus)
High School Diploma or equivalent required; Bachelor’s degree preferred
Prior supervisory or management experience required
Minimum of 2–5 years of administrative experience in a medical office preferred
Experience in healthcare operations including scheduling, insurance verification, billing, or patient financial services preferred

Responsibilities

Manage all aspects of daily medical office operations
Recruit, interview, hire, train, and evaluate front and back office staff
Create and manage staff and provider schedules; coordinate coverage for absences
Review and approve employee timecards and manage staffing levels
Serve as the primary liaison between physicians, staff, and corporate partners
Ensure exceptional patient experience and lead patient satisfaction efforts
Oversee front office processes including patient registration, check-in, insurance verification, and copay collection
Identify workflow inefficiencies and implement process improvements
Order medical and office supplies; maintain inventory and vendor records
Ensure compliance with state and federal regulations in partnership with the compliance team
Assist with physician license renewals (medical, DEA, radiology, business licenses, etc.)
Support practice growth initiatives, local outreach, and operational improvements
Perform OIG checks, safety inspections, and other compliance-related tasks
Perform other duties as assigned