Practice Manager, Family Medicine

Mass General Brigham • Rowley, MA

3d • $65,998 - $96,034 • Onsite

About The Position

We are seeking a full-time Practice Manager to oversee daily operations of our Family Medicine practice located at 414 Haverhill St in Rowley, MA. Our primary care site provides physical examinations, routine health screenings, and preventative care for patients of all ages. We diagnose and treat acute and chronic illnesses, and promote general health, disease prevention and overall well-being. There are 37 staff members total (both clinical and non-clinical roles), as well as 13 providers (MDs and APPs). Our practice is open Monday-Friday from 8am-5pm, and the Practice Manager is expected to have onsite presence a majority of the operating hours. In collaboration with the Director of Operations, Primary Care and the Medical Director, the Practice Manager will be responsible for all aspects of site operations, oversight of budgets, quality measures and will work collaboratively with administrative, clinical, and leadership teams to achieve operational and clinical care goals. Building upon standard work development and adherence as it relates to finance, revenue and budget requirements. Responsible for single-site practice or smaller multi-site practices (3 or more locations). Provides direct supervision of administrative and clinical support staff, and operational duties and functions. As a member of the leadership team, provides administrative cross coverage to manage staffing and/or operational issues. Does this position require Patient Care? No

Requirements

• Bachelor's Degree Related Field of Study required
• Supervisory experience 5-7 years required
• Experience working in a healthcare environment 5-7 years required
• Strong understanding of Microsoft Office, including Excel.
• Strong communication and organizational skills.
• Strong and proven leadership skills.
• Ability to work with staff of all levels.
• Excellent time management skills.
• Strong analytical and math skills.
• Knowledge of Accounting Principles, physician billing, and revenue cycle management.
• Ability to adapt to multiple and rapidly changing priorities and deadlines.

Nice To Haves

• The ideal candidate is a motivated leader seeking longevity in their career and the opportunity to be part of a multidisciplinary team committed to respect, collaboration, and high-quality patient care.
• We are looking for an adaptable and dynamic people leader with proven operational experience who is proactive, autonomous, and brings a strategic, creative mindset to problem-solving and continuous improvement.
• The ideal candidate excels at building relationships, motivating teams, and aligning individuals around shared goals while serving as an effective communicator and collaborator.

Responsibilities

• Oversees the day-to-day administrative performance of secretarial and clinical support staff and manages staff schedules.
• Evaluates daily staffing needs and coordinates replacement of staff.
• Performs hiring, orientation, and evaluation of staff. Administers corrective action if appropriate.
• Assists in the career development of practice employees through ongoing coaching, counseling, and training.
• Ensures that all mandatory training is completed by staff and that HIPAA policies and procedures are adhered to by staff.
• Evaluates, develops, and implements administrative systems and procedures designed to maximize practice operations. Regularly evaluates and analyzes practice performance metrics to ensure optimal outcomes.
• Collaborates with practice leaders on the preparation of the practice's annual budgets.
• Oversees the department’s payroll, including the resolution of payroll issues.
• Monitors patient billing activity to ensure compliance with revenue procedures.

Benefits

• comprehensive benefits
• career advancement opportunities
• differentials
• premiums
• bonuses as applicable
• recognition programs designed to celebrate your contributions and support your professional growth

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level