Practice Manager

Keystone Dental Partners•Delafield, WI

15d•Onsite

About The Position

Lead a High-Performing Dental Practice Keystone Dental Partners (KDP) is seeking an experienced and motivated Practice Manager to lead the daily operations of a busy dental practice. This role is responsible for driving operational excellence, developing high-performing teams, enhancing the patient experience, and supporting strong financial results. The Practice Manager partners closely with doctors, leadership, and support teams to ensure the practice operates efficiently while delivering exceptional patient care.

Requirements

High School diploma or equivalent
Minimum 3 years of experience in practice management, business operations, or team leadership; dental or healthcare environment preferred
Strong leadership skills with the ability to coach, develop, and motivate teams
Experience managing financial performance, KPIs, and operational metrics
Strong organizational, problem-solving, and communication skills
Ability to manage multiple priorities in a fast-paced environment
Experience with dental practice management software or similar systems, with the ability to learn new platforms quickly
Working knowledge of Microsoft Office or Google Workspace
Experience with scheduling, reporting, and operational systems
Work in a clinical office environment
Sit or stand for extended periods throughout the day
Use hands and fingers to operate computers and office equipment
Communicate effectively in person, by phone, and electronically
Occasionally lift and/or move up to 25 pounds

Nice To Haves

Bachelor’s degree in Business, Healthcare Administration, or related field preferred
Experience in multi-location or group practice settings preferred

Responsibilities

Lead and oversee daily practice operations to ensure efficiency, productivity, and high-quality patient care
Drive performance in key business areas including production, collections, treatment acceptance, and operational KPIs
Recruit, onboard, coach, develop, and manage team members
Build strong partnerships with doctors and clinical teams to align business and patient care goals
Monitor financial performance, including revenue, profitability, and budget management
Optimize scheduling and patient flow to maximize provider productivity and patient satisfaction
Manage inventory, purchasing, and supply expenses
Partner with Human Resources on employee engagement, retention, development, and succession planning
Collaborate with Operations, HR, Marketing, and Support Center teams to ensure practice success
Address patient concerns and support service recovery efforts to maintain an exceptional patient experience
Lead team meetings, training programs, and professional development initiatives
Oversee facility and equipment maintenance
Ensure compliance with company policies, procedures, and applicable regulations
Support special projects and organizational initiatives as needed