Practice Manager - North Vancouver Pet Hospital

VetCare Canada•North Vancouver, BC

4d•CA$60,000 - CA$70,000•Onsite

About The Position

North Vancouver Pet Hospital is looking for an experienced RVT who is passionate about delivering exceptional patient care. In this unique role, the successful candidate will work at the top of their scope as an RVT 75% of the time. The additional 25% will be dedicated time providing management and operational leadership to the Veterinary Team. This is an opportunity to shape culture and inspire others while driving operational excellence. If you are an RVT who is a natural leader and ready to level up and take on more of a leadership role, North Vancouver Pet Hospital has the perfect opportunity for you. Come meet the team and tour the Hospital. Are you a natural leader with a passion for animals and a knack for inspiring teams? As a Practice Manager in the VetCare Community, you'll be the driving force behind a vibrant veterinary team, embodying our core values: Come Together as One, Always Focus on the Patient, Raise the Bar, Engage with Empathy. In this role, you will create and lead a collaborative team environment that fosters growth, engagement, and exceptional client experiences. You'll use your empathy and problem-solving skills to swiftly resolve any issues, ensuring smooth operations and happy clients. Your day-to-day will involve striving for operational excellence, managing team schedules, and supporting talent acquisition efforts by sourcing Locum DVMs and RVTs as needed. You'll provide onboarding and coaching to new team members, conduct annual reviews, and offer feedback and support to help your team grow. You'll also manage inventory, budgets, and all financial aspects of the practice. You'll also make a splash on social media, shouting about all the great things your team is inspiring and doing. If you're looking for a role where you can make a real impact and lead with passion and purpose, this is the perfect opportunity for you! In this role, you will also be required to provide RVT support. Our ideal Registered Veterinary Technologist (RVT) builds positive client relationships by displaying genuine care and compassion towards clients and their pets, being respectful in all interactions and providing exceptional customer service. The RVT also assists the Veterinarian with medical, surgical and dental procedures, by using a range of diagnostic equipment, preparing patients, instruments and equipment for surgery; and administering and monitoring medicines under the direction of a Veterinarian. Our ideal Registered Veterinary Technologist (RVT) must have passed the VTNE or be eligible to write the VTNE, be in good standing with the provincial regulatory association and successfully completed a 2 or 3-year accredited Canadian Veterinary or Animal Health Technology Diploma Program. Let's make a difference together in the VetCare Community! 🐾

Requirements

Passed the VTNE or be eligible to write the VTNE.
Be in good standing with the provincial regulatory association.
Successfully completed a 2 or 3-year accredited Canadian Veterinary or Animal Health Technology Diploma Program.
Team Management/Supervisory Experience (2-3 years).
HR Management Experience.
Financial/Budget Management Experience.
Strong Business Acumen.
Communication Excellence: Clear, concise, and inspiring communication is key.
Change Management Experience.
Flexibility: Willingness to work varied hours to meet team needs.
Feedback Skills: Comfortable providing feedback and support to all team members.
Conflict Resolution Skills: Navigate challenges with ease and professionalism.

Nice To Haves

Veterinary Industry Knowledge and/or Project Management Experience.
Clinical Experience.
Veterinary Software Systems Knowledge.

Responsibilities

Provide management and operational leadership to the Veterinary Team (25% of the time).
Create and lead a collaborative team environment that fosters growth, engagement, and exceptional client experiences.
Use empathy and problem-solving skills to swiftly resolve any issues, ensuring smooth operations and happy clients.
Strive for operational excellence.
Manage team schedules.
Support talent acquisition efforts by sourcing Locum DVMs and RVTs as needed.
Provide onboarding and coaching to new team members.
Conduct annual reviews.
Offer feedback and support to help your team grow.
Manage inventory, budgets, and all financial aspects of the practice.
Manage social media presence.
Provide RVT support, including assisting Veterinarians with medical, surgical, and dental procedures.
Use a range of diagnostic equipment.
Prepare patients, instruments, and equipment for surgery.
Administer and monitor medicines under the direction of a Veterinarian.
Build positive client relationships by displaying genuine care and compassion towards clients and their pets.
Be respectful in all interactions and provide exceptional customer service.

Benefits

Medical insurance
Dental insurance
Life insurance
Flexible Schedule
Vacation & Paid Time Off
24/7 Employee Assistance Program (includes mental health, relationship, financial and nutritional support).
Community wide social platform
Recognition programs
Access to our veterinary learning platform
Continuing education platform