Practice Manager - Infectious Disease

Virtua Health•Town of Fine, NY

1d•$66,950 - $104,059•Onsite

About The Position

The Practice Manager directs and coordinates administrative and clinical services for assigned practices in collaboration with their Lead Physicians as part of a dyad leadership model. The role has 24-hour accountability and day-to-day oversight of practice operations, safety, business systems, quality patient care, patient access, and customer satisfaction. The manager helps create a positive work environment, contributes to practice vision and growth planning, communicates Virtua and practice goals and information to direct reports, and ensures compliance with applicable federal, state, and local requirements. The position oversees financial and revenue-cycle operations, budgets, expenditures, staffing and overtime, reporting, and efforts to improve volume, services, access, and reimbursement. It supports implementation of practice policies and procedures, monitors workflows and clinician schedules, maintains operational inventory, and coordinates responses to inspection findings and system changes. The manager collaborates with Human Resources and Lead Physicians on recruiting and staffing, supervises and develops office personnel, oversees payroll and leave matters, and supports staff retention and performance. The role also oversees quality activities, including point-of-care testing, vaccine and temperature controls, sample logs, and recall procedures. It reviews patient satisfaction and works with internal and external partners to improve the patient and community experience.

Requirements

3–5 years of experience in a medical practice or ambulatory medical setting as a Lead, Office Coordinator, or Supervisor.
Solid knowledge of and experience with billing and health insurance guidelines and practices, including commercial, Medicare, and managed-care payers.
Solid knowledge of and ability to use electronic medical records, scheduling, charging, and billing systems.

Nice To Haves

Bachelor’s degree preferred.
Knowledge of insurance, ICD-9/CPT coding, Medicare regulations, state regulations, CLIA, DOH, and OSHA regulations preferred.

Responsibilities

Oversee daily and monthly expenditures, staffing, and overtime, and ensure staff follow front-end revenue-cycle procedures, including missing charges, claim edits, cash reconciliation, referral tracking, and collection tasks.
Assist physicians with chart completion, charge entry, PAQs, and inboxes.
Identify opportunities to increase patient volume and services while controlling expenses, and implement improvement plans within budget.
Develop and maintain practice budgets with Lead Physicians, explain budget-to-actual variances to leadership, and take appropriate action to address negative variances.
Prepare daily, weekly, and monthly reports; provide data as needed; support goals for metrics and reimbursement; and monitor provider CME and PTO records.
Attend meetings and education sessions to evaluate and improve compliance.
Contribute to development and implementation of practice policies and procedures, and help review and update them to reflect current regulations and best practices.
Monitor KPIs related to budget targets, access, and referral management, and work with the Lead Physician to foster improvement.
Monitor clinician schedule flow, utilization, adjustments, and daily capacity.
Maintain supplies and inventory needed for operations.
Assist providers with maintaining current licenses and credentials.
Develop written corrective-action plans for deficiencies identified during inspections, provide copies to leadership, and implement the plans.
Prepare written and oral operational reports and recommendations for leadership, and present best practices to the management team.
Provide input and collaborate on system changes and upgrades; attend meetings and participate on committees.
Collaborate with Human Resources and Lead Physicians to recruit, interview, select, and hire personnel, and justify requests for position approval.
Ensure adequate numbers of appropriately trained staff are on duty and that licenses and certifications remain current.
Supervise and retain office staff, including training, coaching, and development, and ensure staff meet policy and STAR standards.
Oversee payroll matters, leaves, and temporary staffing requests.
Conduct best people reviews and establish goals for staff positions under the manager’s purview.
Oversee point-of-care testing and compliance with state regulations, including vaccine and control maintenance and refrigerator/freezer temperature monitoring.
Participate in designated CPC+ program activities, value-based synopsis, VPP reporting, and other programs as developed.
Achieve practice goals and objectives and oversee sample logs and recall procedures.
Review patient satisfaction results and take appropriate action to improve them, including preparing or contributing information for dashboards.
Act as a liaison among VMG office personnel, Virtua, and external parties to support an outstanding customer experience.
Consult with Lead Physicians, the Director of Practice Management, Medical Directors, and staff on practice operations, problem solving, and service improvement.
Maintain constructive relationships with the public and community, including through patient-family advisory councils, and maintain strong working relationships with providers and other health-related organizations.
Build relationships within and outside the practice and communicate effectively.