Practice Manager - Westlake Office

Apex Skin•Westlake, OH

5d•Onsite

About The Position

Apex Skin is a physician-led and rapidly growing dermatology practice committed to delivering exceptional patient experiences. We are seeking an experienced and motivated Practice Manager for our Westlake location. The Practice Manager is responsible for the overall management and performance of the practice, including operations, staffing, financial oversight, compliance, patient experience, and business performance. This position provides leadership across administrative and clinical functions to ensure efficient operations, regulatory compliance, and exceptional patient care. In this role, you will lead a high-performing team while overseeing the day-to-day operations of a busy, multi-provider practice. The ideal candidate is a collaborative and results-driven leader who is passionate about improving operational efficiency, supporting team development, and ensuring every patient receives outstanding care from check-in through follow-up.

Requirements

Minimum 5 years of healthcare operations, medical practice, or healthcare management experience required
Minimum 2 years of progressive leadership or management experience required
Proven ability to lead, coach, and develop teams in a fast-paced, patient-centered environment
Strong financial acumen with demonstrated experience in revenue cycle management and insurance operations
Advanced communication, problem-solving, and conflict-resolution skills
Proficiency with EHR systems, Microsoft Office (including Excel), and reporting tools
Data-driven mindset with the ability to analyze metrics and implement operational improvements
High school diploma or equivalent required

Nice To Haves

Bachelor’s degree in Healthcare Administration, Business, or a clinical certification (LPN, CMA) preferred

Responsibilities

Lead overall practice operations to ensure efficiency, compliance, and exceptional patient care
Serve as the primary operational partner to providers, Clinical Supervisors, the Regional Manager, and organizational leadership
Lead and manage clinical and administrative staff, including hiring, onboarding, development, performance management, and retention
Foster a high-performing culture through effective communication, coaching, accountability, and team engagement
Drive practice performance through effective management of operational, financial, and quality metrics
Analyze performance data and implement improvement plans to achieve organizational goals
Oversee staffing, workforce planning, scheduling, and resource allocation to support operational and patient care needs
Optimize patient access, scheduling efficiency, provider utilization, and workflow performance
Maintain responsibility for practice financial performance, including budgeting, expense management, and operational resources
Monitor revenue cycle performance and partner with appropriate teams to address variances and improve outcomes
Ensure timely completion of provider documentation, messaging, laboratory, and pathology workflows
Ensure compliance with OSHA, HIPAA, MIPS, regulatory requirements, and organizational policies and procedures
Monitor operational dashboards, chart audits, and key performance indicators; communicate trends and recommendations to leadership
Lead quality improvement initiatives and operational excellence programs
Ensure effective onboarding, training, competency validation, and professional development programs for staff
Oversee operational resources, inventory management, and vendor relationships to support efficient practice operations
Address escalated patient concerns and champion a positive patient experience
Partner with leadership to support strategic initiatives, provider integration, practice growth, and business development opportunities
Manage employee relations matters, including performance improvement, corrective action, and career development
Travel between office locations as needed to support business operations
Perform other duties as assigned