Practice Manager

IVX Health•Fort Wayne, IN

9h•Hybrid

About The Position

IVX Health is seeking a dynamic Practice Manager to oversee their infusion centers in the Fort Wayne market. This role involves leading both clinical and administrative teams across multiple sites, driving operational excellence, and ensuring an exceptional patient experience. The Practice Manager will serve as the on-site and on-call resource for escalations, manage staff, ensure front desk operational excellence, collaborate on revenue and quality outcomes, support P&L execution, build community and vendor relationships, champion a culture of accountability and growth, and drive patient volume growth.

Requirements

3+ years of leadership experience in a healthcare, outpatient, or multi-site operational setting
Proven success managing both clinical and administrative teams
Strong financial and operational acumen, with the ability to manage budgets, productivity, and performance metrics
Excellent communication skills, with the ability to build trust across diverse teams
Solutions-focused mindset with the ability to troubleshoot, resolve conflicts, and implement improvements
High emotional intelligence, professionalism, and the ability to lead with empathy and decisiveness

Nice To Haves

Experience in healthcare front desk operations, patient access, or revenue cycle preferred
Bachelor’s degree in healthcare administration, business, nursing, or related field preferred

Responsibilities

Oversee day-to-day operations across assigned centers, serving as the on-site and on-call resource for clinical and administrative escalations.
Directly supervise both clinical and non-clinical staff, including hiring, scheduling, payroll, PTO management, and performance development.
Drive success in pre-visit verification, patient onboarding, scheduling and retention, and accurate EMR documentation in partnership with front desk staff.
Collaborate with clinical teams, regional leadership, and centralized departments to ensure clean workflows and efficient, reimbursable care.
Own center-level business performance metrics and collaborate with the Regional Operations Director and VP to hit financial goals.
Serve as the primary liaison for non-referring vendor relationships, including supervising physicians, community groups, and strategic drug partners.
Reinforce IVX’s values and standards by fostering a culture of operational rigor, continuous improvement, and collaborative leadership.
Strategize alongside Business Development Managers to support referral relationships and market expansion efforts.

Benefits

Comprehensive Healthcare – Medical, dental, and vision coverage, including prescription drug plans and telemedicine services.
Flexible Savings Options – Health Savings Accounts (HSA) and Health Reimbursement Arrangements (HRA).
Supplemental Protection – Accident, critical illness, and hospital indemnity plans.
Dependent Care FSA – Pre-tax savings for eligible childcare and dependent care expenses.
401(k) Retirement Plan – Competitive company match.
Disability Coverage – Voluntary short-term and long-term disability plans.
Fertility and Family Support – Resources and benefits designed to support fertility care and family planning.
Life and AD&D Insurance – Financial protection for you and your loved ones.
Counseling and Wellness Support – Free resources to support emotional, physical, and financial well-being.
Education Assistance – Tuition reimbursement and certification support.
Continuing Education – Access to a CEU library for ongoing professional development.
Charitable Giving and Volunteer Program – Matched donations and paid volunteer time off.
Employee Referral Bonus