Practice Manager (26-107)
About The Position
Network180 employees make a difference in people’s lives every day, making our community a better place to live. We are the behavioral health community organization responsible for the delivery of mental health, substance abuse treatment coordination, and developmental disabilities services for Kent County. We need individuals who are passionate about making a difference by helping others. We are seeking a Practice Manager to support the operational performance of Network180’s direct clinical programs. This is an operational role focused on the ongoing functioning of the clinic’s productivity and performance, patient access, scheduling, front-of-house and administrative standards, documentation integrity, and front-end data quality--across all direct clinical programs. Working within the standards and targets established by the Director of Clinical Operations, the Practice Manager ensures consistent practice-management operations, sustains workflows, and drives measurable operational results across programs.
Requirements
- Bachelor’s degree.
- At least two years of experience in healthcare or behavioral health operations, practice management, program administration, or related field.
- Familiarity with practice-management operations, patient access and scheduling, and healthcare operations.
- Working knowledge of performance and productivity management and operational metrics.
- Familiarity with concepts, practices, and procedures related to government entities, insurance companies, and healthcare.
- Proficiency in Microsoft Excel, Word, SharePoint, Excel, Visio, and electronic health record and scheduling systems.
- Excellent communication skills, both verbal and written.
- Demonstrated organizational and time-management skills.
- Experience working effectively in a multicultural environment, with demonstrated ability to bridge language and cultural barriers in serving diverse communities.
- Possession of a valid driver’s license and access to reliable transportation for job-related use.
Nice To Haves
- At least three years of experience in community mental health, behavioral health, or a CCBHC environment.
- Working knowledge of the Michigan Mental Health Code, Medicaid programs, PIHP, and CCBHC requirements.
- Experience with productivity standards, workflow optimization, and data quality and reporting.
- Familiarity with revenue-cycle interdependencies, including registration, documentation, and Service Activity Log (SAL) management.
- Certification or coursework in process-improvement disciplines such as Lean or Six Sigma valued.
- Experience implementing change leadership and change management.
- Lived experiences with mental illness/developmental disabilities/substance use disorders valued.
Responsibilities
- Support the operational performance of Network180’s direct clinical programs.
- Focus on the ongoing functioning of the clinic’s productivity and performance, patient access, scheduling, front-of-house and administrative standards, documentation integrity, and front-end data quality across all direct clinical programs.
- Ensure consistent practice-management operations, sustain workflows, and drive measurable operational results across programs within the standards and targets established by the Director of Clinical Operations.
Benefits
- Four health insurance plans
- 100% employer paid dental and vision insurance plans
- 13 paid holidays
- Generous PTO
- Professional development
- Tuition reimbursement
- Professional License reimbursement
- Defined contribution retirement plan
- Employee Assistance program
- Life and voluntary life insurance options
- Short and Long term disability
- Approved site for loan forgiveness (based on position and department): NHSC, STAR Loan Repayment, Behavioral Health Loan Repayment, MI Kids Now Loan Repayment and much more!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
