Practice Manager - Shadow Hills Pet Clinic

AmeriVet•Sun Valley, CA

43d•Onsite

About The Position

Shadow Hills Pet Clinic is looking for a Practice Manager who has experience with managerial and technician work. A day in the life would be 60% managerial duties and 40% technician duties. This is the perfect role for someone who loves to manage and lead teams but also enjoys being on the floor! Our team is committed to educating our clients on how to keep their pets healthy year-round, with good nutrition and exercise. Shadow Hills Pet Clinic stays on top of the latest advances in veterinarian technology and, above all, remembers that all animals and pets need to be treated with loving care in every check-up, procedure, or surgery.

Requirements

Minimum of 3-5 years of experience in a managerial role, preferably in a veterinary practice or healthcare setting.
Veterinary Management and Technician experience is highly preferred.
Is confident speaking to partners, veterinarians, support staff, and our clients
Strong computer skills
Confident writing skills
Compassionate toward our clients and their pets
Open to flexibility and change
Able to support the staff with a work/life balance

Nice To Haves

CVPM, CVBL, and/or a bachelor’s degree in healthcare administration or other relevant areas are preferred but not required.
Demonstrated experience in P&L management and financial analysis is preferred.

Responsibilities

Supervise and lead all practice staff, including veterinary technicians, receptionists, and support staff.
Responsible for staff recruitment, record-keeping, onboarding, training, and performance management.
Develop and optimize staff schedules that align with patient needs to ensure adequate coverage and remain within labor cost budgets.
Foster a positive, collaborative work environment where everyone feels valued, supported, and empowered to do their best.
Acts as a champion for new initiatives by motivating the team to achieve desired goals.
Oversee the practice’s financial operations, including budgeting, billing, and expense management by regularly reviewing reports and developing action plans accordingly.
Collaborate with key partners to set financial goals and ensure they’re achieved.
Ensure accurate and timely billing and payments, and monitor accounts receivable and collection processes.
Lead and coach the team to build meaningful connections with clients by providing exceptional customer service that exceeds their expectations.
Monitor client reviews to address inquiries and feedback promptly and professionally.
Utilize tools and quality controls to maintain a high standard of patient care and client communication.
Ensure the smooth operation of daily activities, including inventory management, scheduling, office supplies, and equipment maintenance.
Implement and refine practice policies and procedures to improve efficiency and effectiveness.
Execute marketing strategies to attract new clients and retain current ones.
Oversee social media, website content, and other marketing materials.
Expand the hospital’s presence in the community through events, promotions, and outreach programs.
Ensure compliance with all relevant veterinary regulatory agencies and that health, safety, and labor laws are followed daily in practice.
Oversee the practice’s record-keeping and client/patient databases to ensure accuracy and confidentiality.
Ensure the practice complies with OSHA requirements related to workplace safety, including the handling of hazardous materials and proper waste disposal.
Maintain up-to-date knowledge of industry regulations and trends and implement necessary changes in practice procedures.
Train staff to effectively utilize practice technology and partner with the IT support team to triage and address needs within the practice.