Practice Manager, CVH

Oregon Humane•Portland, OR

1d•$80,500 - $86,506•Onsite

About The Position

This role ensures the Community Veterinary Hospital (CVH) runs smoothly by balancing day-to-day operations with financial oversight. They review invoices, track revenue and expenses, and use data to spot trends and improve performance. The position also supports reporting, is responsible for accurate systems and processes, and implements policies and pricing updates. The Practice Manager collaborates with other CVH leaders, leading the process of developing and implementing standard operating procedures. In addition, they oversee client financial programs, ensure compliance, and lead and supports staff to create an efficient, positive, and mission-driven workplace.

Requirements

Bachelor’s degree in Public or Business Administration, Animal Science, Finance, related field or equivalent combination of education and experience.
3 years’ experience in veterinary practice management, healthcare operations, or a similar role with financial oversight.
Strong financial acumen, including experience with budgeting, financial analysis, accounts receivable, and/or auditing processes.
Demonstrated ability to interpret data and translate insights into actionable operational improvements.
Experience managing and maintaining data integrity within Practice Information Management Systems (PIMS) and related software (e.g., CRM or client communication platforms).
Proven experience developing, implementing, and improving standard operating procedures (SOPs) and driving team adherence.
Experience overseeing client financial programs such as payment plans and handling sensitive financial conversations with professionalism and empathy.
Strong leadership and people management skills, including hiring, coaching, performance management, and team development.
Able to exercise sound judgment and maintain a professional demeanor during all interactions with the public, partner agencies, donors, staff and volunteers.
Proficiency using the Microsoft Office Suite, including Outlook, Word and Excel.
Excellent verbal and written communication skills - able to communicate with a diverse population in a consistently informative, respectful and professional manner.

Nice To Haves

We are interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. We welcome applicants who bring a diversity of identity, culture, experience, perspective and thought. We encourage you to apply, even if you do not believe you meet every one of the qualifications described. You are also encouraged to address how your professional and lived experience, scholarship, mentorship and/or service will contribute to the Oregon Humane.

Responsibilities

Consistently strives to exceed expectations; demonstrates flexibility, resilience, and the ability to maintain positive relationships and composure, even under difficult circumstances.
Maintains high ethical standards, including exhibiting behaviors and actions that embrace and align to our organization and customer service values, while treating all people with respect and dignity.
Demonstrates an awareness of your individual personal strengths and development needs, modeling non-defensive behavior and openness to feedback; builds a culture of feedback and learning.
Manage, support, and provide coaching feedback to team members, and create and sustain a work environment of mutual respect where team members strive to achieve excellence within their own team and embrace their role and responsibilities in advancing shared goals and priorities.
Manage day-to-day implementation and support for key activities including coordination with other teams implementing complementary activities.
Role model inclusive leadership, creating an environment where diverse viewpoints are welcomed and actively engaged
Contributes to regular dialogue and accountability with the leadership team and across the organization to review progress and course correct if necessary.
Utilizes data and insights to identify, understand and articulate the key inputs and metrics that tell the story of the organization/team strategy and its progress.
Builds appropriate feedback loops to measure if we are meeting key milestones and if the impact planned is being felt across the organization.
Communicate effectively to executive and other stakeholder groups to ensure they are informed and able to actively engage.
Liaise with and maintain productive relationships with all stakeholders, including other departments, and donors; build mutually rewarding professional relationships inside Oregon Humane at all levels.
Leverage our best practices externally and grow Oregon Humane' reputation as a leader in the animal welfare space.
Champions the Community Veterinary Hospital's strategic vision by embedding financial growth, sustainability, and operational efficiency into day-to-day decision-making and long-term planning.
Conducts and interprets regular recurring financial analyses, including a high volume of invoice reviews, audits for missed charges, and identification of revenue opportunities or risks.
Monitor employee discounts for IRS compliance and work directly with clients and employees to resolve aged receivables.
Analyze client compliance and hospital performance data, providing actionable insights to leadership and implementing improvements.
Identifies opportunities for clarification of process, communication and/or recommended adjustments in pricing strategy to achieve compliance with recommended treatment plans, including the development of proposals and managing rollout to internal teams and clients.
Produce and review monthly, quarterly, and annual reports; support leadership with KPI tracking, monthly board reporting, and grant-related data needs.
Lead data management efforts, ensuring accuracy and integrity of all data within the Practice Information Management System (PIMS) and integrated platforms (e.g., AllyDVM).
Collaborates with cross-functional partners to ensure accuracy of data in external platforms (SalesForce) and represents CVH on the cross-departmental Data Governance Committee.
Responsible for the development, implementation, and continuous improvement of standard operating procedures (SOPs) for the CVH; ensuring team adherence through clear communication and training, including ownership of the change management process.
Collaborate with leadership on pricing strategies, service offerings, and annual fee updates to maintain competitiveness and financial health, executing decisions.
Gathers and analyzes data from multiple sources to validate or adjust pricing strategy, providing recommendations, gaining approval, and then operationalizing approved adjustments.
Review and approve a high volume of hospital expenses in partnership with the Finance team, ensuring alignment with budget and organizational goals.
Reconciles budget monthly.
Supports Hospital Administrator throughout the annual budgeting process.
Oversee the Community Solutions Program, ensuring adequate team support for daily operations, including payment plan processing, aged receivables review, client financial communications, and community initiatives or medical events.
Address escalated client concerns, providing support for team members and expediting prompt and satisfactory resolution.
Lead, coach, and develop staff through recruitment, hiring, training, and performance management, fostering a positive, mission-driven culture aligned with organizational values.
Support management of clinic floor during coverage gaps.
Ensure compliance with all applicable federal, state and local laws and best practices.
Represent the hospital at events and maintain relationships with veterinary clinics and organizations.