Practice Manager - Sign on Bonus

High Point & SEMCOA•New Bedford, MA

5d•Onsite

About The Position

High Point & Affiliated Organizations is a health and human service agency dedicated to treating and preventing substance use disorders and mental illness. We recognize the importance of work-life balance and offer an unmatched leave time package for eligible staff, allowing ample time for rest and enjoyment. Our scheduler app facilitates shift trades, even if it accrues overtime. We also value staff diversity and provide one floating holiday per quarter for observing cultural and religious beliefs. To remain competitive and ensure livable wages, we adjust pay grades annually based on economic conditions. Continued education opportunities are available to support RN skill expansion.

Requirements

Must present as courteous and professional at all times
Must have excellent verbal and written communication skills, including the ability to organize ideas in logical and clear fashion
Must have the ability to work with others in cooperative and collaborative manner
An understanding of the relationship between substance use and mental health issues and/or self-help programs
An understanding of boundaries and ethics
Comply with Federal Regulations, 42 CFR Part 2, Substance Abuse Confidentiality Regulations and HIPAA Regulations
Demonstrates ability to work with the alcoholic/ chemical dependent population as well as the mental health population
Must have the ability to facilitate educational training programs for the staff
Participates in the development and annual review of medical policies and procedures
Excellent analytical and problem-solving skills
Computer literacy and knowledge of electronic health record
Good leadership, motivation, training and goal-setting skills
Organization, multi-tasking, and time management skills
Knowledgeable in the field of chemical dependence and psychiatric illness
Office Management Experience including scheduling and provider management

Nice To Haves

Bachelor's Degree preferred

Responsibilities

Managing outpatient medical and all psychiatric provider schedules for scheduling outpatient and inpatient services (including: approval requests for days off/vacation requests/call out coverage)
On-Call Psychiatric Practitioner Schedule management
Payroll Processing for identified practitioners, including: timecards for scheduled hours, per diem pickup forms, On-Call timecard management
Management of practitioner schedules in the EHR scheduler with available hours, changes, and time off requests
Data Management of On-Call Documentation with monitoring volume, services, and report for payroll
Productivity Report Monitoring (monthly/quarterly aggregations)
Monitoring reports to support outpatient practitioner billing (ie: Note Corrections, Notes in Draft)
Participation in scheduled practitioner supervision/staff meetings with Chief of Psychiatry, as requested
Collaboration with Chief of Psychiatry to address performance related concerns
Other duties as assigned by supervisor
Project Management of the Just-In-Time model and monitoring of access
Monitoring Call Log and Elevate reports to ensure staffing meets volume of calls
Recruitment, training and support of staff for the outpatient call center
Create workflows, training documents and service information, as needed
Support call center by answering phones, scheduling appointments and service coverage, as needed
Coordination between the outpatient call center and identified outpatient services/program leadership to ensure communication and effective problem solving
Monitoring missed visit report, return appointment report and outreach to ensure patient coordination
Monitoring Event Notification system to coordinate notifications to programs
Chair seat and attendance at monthly provider/health service committee(s), OP/Community Based Standards and other committees as assigned
Assist in the enhancement of professional growth through staff meetings, case conferences, and in-service trainings
Responsible for continued education in the field of substance abuse, mental health and related courses
Attendance at quarterly ACCS Human Rights Committee as third party reviewer
Other duties as assigned