Practice Manager

Current Opportunities at Sound Physicians • Grand Blanc, MI

1d • Onsite

About The Position

The Practice Manager works with the Sound Physician’s team onsite at the hospital partner daily, which includes a Practice Medical Director, Clinicians, and a Clinical Performance Nurse. This role also collaborates closely with key hospital stakeholders such as leadership and case management. The Practice Manager is responsible for the on-site operational management and support of Sound Physicians practice, serving as a main point of contact with the hospital to manage practice operations. The role requires a visible presence at the hospital, providing daily support to the practice clinical team, removing operational barriers, and building and maintaining professional relationships with the entire practice team, hospital C-suite executives, case management, community providers, and specialty physicians. This position is based on-site at the practice within the hospital and has no travel requirements.

Requirements

• Intermediate Microsoft Office proficiency (i.e. Outlook, Excel and PowerPoint)
• Knowledge of relevant state and federal healthcare regulations
• Basic understanding of financial and budgeting processes/principles
• Knowledge of HR information systems and basic HR knowledge
• Bachelor's Degree in business administration, healthcare administration or similar related field of study or equivalent work experience
• 3-5 years' experience working in healthcare operations

Nice To Haves

• Experience managing a physician group practice, preferred

Responsibilities

• Acting as the front-line liaison for the provider team with hospital C-Suite, nursing leadership, and Sound operational team
• Providing executive support to the practice medical director and practice team to meet contract expectations
• Providing office management functions to include, but not limited to, all aspects of meeting management, office systems, supplies, practice events
• Collaborating with Medical Director and Practice Management Team in developing and maintaining site practice policies and procedures
• As applicable to the practice line, facilitating all aspects of the daily patient census/reconciliation and daily multi-disciplinary rounds
• Administratively enabling patient care through facilitating home health order workflows, responding to medical records requests, coordinating patient PCP follow up appointments and completion of death certificates
• Ensuring all aspects of recruiting are executed, including the coordination of onsite interviews with hospital leadership and promoting a positive candidate experience (interviewing and site visits)
• Ensuring all aspects of on-boarding and orientation are completed for new clinicians as well as locums & ambassadors
• Developing and maintaining practice orientation checklists and policies
• Ensuring all licensed providers complete their recredentialing timely and appropriately for the licensing, certificates, and credentials required by Sound and hospital Medical Staff Office
• Ensuring compliance with reappointments and monitoring state licenses expirables
• Ensuring clinicians obtain hospital privileging and payer enrollment is complete prior to patient care
• Managing relationship with hospital Medical Staff Office, troubleshooting barriers to on-time starts
• Ensuring billing and documentation compliance for the practice
• Ensuring clinicians participate in mandatory compliance training and remediation, if required, and that clinicians timely query responses and participation in compliance activities
• Participating in all medical group training offered by Sound pertinent to role and responsibilities
• Supporting clinicians in open enrollment for benefits on annual basis, demonstrating an understanding of Sound’s benefits plan
• Supporting clinicians through entry of life event changes in Sound’s HR Information System
• Acting as the point person for all Human Resources relations to include, but not limited to, ensuring accurate practice roster and compliance with employment law and Sound policies
• Administratively supporting clinician employment agreement amendments for team members
• Acting as the super user for all software applications and as a point person for hospital software and hardware systems
• Establishing and maintaining group norms for the practice team, at direction of medical director
• Maintaining visual/management boards to support team communications and recognition
• Training/mentoring practice coordinators, as requested
• Encouraging practice participation in Sound bedside/colleague engagement surveys
• Collecting, tracking, and analyzing all site financial and operational data
• Reviewing and validating shift and productivity data for appropriate processing by payroll each month
• Reviewing P&L for performance and participating in budget creation and maintenance
• Creating and optimizing clinical schedule, ensuring accurately documented shifts for payroll processing
• Promoting practice sustainability with no disruption to patient care 120 days in advance
• Participating and supporting the Monthly Operating Review and Monthly Performance Reviews focused on practice financial, clinical, and operational performance
• Serving as general administrative liaison to hospital executives and staff regarding hospital needs
• Coordinating practice events, (team meetings, JOCs, etc.) and ensuring client facing materials are refreshed with Sound current standards
• Maintaining hospital contact information and documenting contact changes in Salesforce
• Understanding Contract terms and Sound team's responsibility to execute, including renewal dates and payment terms
• Ensuring accuracy of PCP database and distribution of PCP list and managing PCP outreach for patient list

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Health care and dependent care flexible spending account
• 401(k) retirement savings plan with a company match
• Paid time off (PTO) begins accruing immediately upon start date at a rate of 15 days per year, in accordance with Sound's PTO policy
• Ten company-paid holidays per year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees