Practice Manager - Mountain View Veterinary Clinic

AmeriVet•Mountain View, OR

2d•Onsite

About The Position

The Practice Manager at Mountain View Veterinary Clinic is responsible for overseeing all aspects of the practice's operations, including staff management, financial operations, client relations, daily activities, marketing, business development, community relations, regulatory adherence, and technology management. This role requires strong leadership, financial acumen, and a commitment to providing exceptional patient care and client service.

Requirements

Minimum of 3-5 years of experience in a managerial role, preferably in a veterinary practice or healthcare setting.
Demonstrated experience in P&L management and financial analysis is preferred.

Nice To Haves

CVPM, CVBL and/or a bachelor’s degree in healthcare administration or other relevant areas are preferred but not required.

Responsibilities

Supervise and lead all practice staff, including veterinary technicians, receptionists, and support staff.
Responsible for staff recruitment, record-keeping, onboarding, training, and performance management.
Develop and optimize staff schedules that align with patient needs to ensure adequate coverage and remain within labor cost budgets.
Foster a positive, collaborative work environment where everyone feels valued, supported, and empowered to do their best.
Acts as a champion for new initiatives by motivating the team to achieve desired goals.
Oversee the practice’s financial operations, including budgeting, billing and expense management by regularly reviewing reports and developing action plans accordingly.
Collaborate with key partners to set financial goals and ensure they’re achieved.
Ensure accurate and timely billing and payments and monitor accounts receivables and collection processes.
Lead and coach the team to build meaningful connections with clients by providing exceptional customer service that exceeds their expectations.
Monitor client reviews to address inquiries and feedback promptly and professionally.
Utilize tools and quality controls to maintain a high standard of patient care and client communication.
Ensure the smooth operation of daily activities, including inventory management, scheduling, office supplies, and equipment maintenance.
Implement and refine practice policies and procedures to improve efficiency and effectiveness.
Execute marketing strategies to attract new clients and retain current ones.
Oversee social media, website content, and other marketing materials.
Expand the hospital’s presence in the community through events, promotions, and outreach programs.
Ensure compliance with all relevant veterinary regulatory agencies and health, safety, and labor laws are followed daily in practice.
Oversee the practice’s record-keeping and client/patient databases to ensure accuracy and confidentiality.
Ensure the practice complies with OSHA requirements related to workplace safety, including the handling of hazardous materials and proper waste disposal.
Maintain up-to-date knowledge of industry regulations and trends and implement necessary changes in practice procedures.
Train staff to effectively utilize practice technology and partner with the IT support team to triage and address needs within the practice.