Practice Manager

Family Care Network•Bellingham, WA

1d•Onsite

About The Position

The Practice Manager (PM) is responsible for the management and day-to-day operations of the Behavioral Health, Sports Medicine and Care Management. The role supports staff in providing the highest quality of patient care in accordance with Family Care Network policies and procedures. The position reports to the Chief Operations Officer and collaborates closely with management to develop and implement business plans to achieve near and long-term corporate goals. We are looking for a qualified, motivated individual who will fulfill the following: Assures the smooth business and clinical operations. Quality of Care is ensured by the development, and implementation of ongoing improvement of systems to support patient care and flow. Approves time off requests, reconciles and approves employee timecards and submits applicable action change requests. Develops office and clinical staff through coaching, cross-training, and participation in internal/external education opportunities to improve or enhance job skills. Models and maintains a positive working environment promoting FCN's vision and values. Coordinates physician and midlevel recruitment activities in collaboration with Human Resources. Strategically Plans for the Department: Prepares department goals and objectives that support system initiatives; conducts regular review of progress towards goals and demonstrates satisfactory progress towards goals. Develops implementation strategies for new or enhanced lines of service. Leadership: Supervises all aspects of site personnel management including recruitment and selection, orientation and training, performance evaluation and performance improvement and enhancement actions. Utilizes effective leadership and interpersonal skills. Supervise payroll, timecard administration for clinics. Develop office and clinical staff through coaching, cross training, and participation in internal /external education opportunities to improve and enhance job skills. Complete staff performance evaluations. Model and maintain positive working environment promoting FCN vision and values. Financial Responsibilities: Oversees accurate, timely and compliant capture of charges for services provided at site. Demonstrates a focus on cost management and cost reduction. Ensure timely approval and submission of invoices for clinic expenses. Monitors site and individual physician revenue, and expenses. profit/loss and production reporting, strategizing, and collaborating. with site owners and associate physicians to ensure financial success. Collaborates with accounting staff to create and monitor financial reports. Risk Management/ Quality Assurance: Ensure appropriate assessment and process resolution of compliance and regulatory issues. Composes and submits Issue Reporting. Follows guidelines for HIPAA, WISHA and other regulatory agencies. Participates in coding audits and education for providers. Keeps apprised of standards and changes in the industry and implements as necessary. Regularly maintain an adequate and safe environment to ensure compliance with state and federal regulations. Ensures that all medical and office equipment are in appropriate working order. Oversees building janitorial and maintenance. Attends management meetings/retreats, training sessions and/or other management functions. Communicates the status on all above on a regular basis to all physicians in the clinics, the Chief Operating Officer, and to administrative office as applicable. Other duties as assigned.

Requirements

Demonstrated knowledge of medical practice or similar office operations and functions.
Effective financial planning and reporting skills.
Proven employee relations skills, including conflict resolution.
Ability to prioritize and multitask detailed projects with frequent interruptions.
Ability to solve problems, issues, and concerns in a professional manner.
Electronic Health Record (EHR) experience.
Ability to discern and maintain confidentiality (e.g., HIPAA, proprietary information).
Ability to comprehend and communicate information accurately and clearly (verbally and in writing, in person and via phone) with patients, all levels of personnel, and other individuals and groups.
Ability to work as part of a team that shares and leverages strengths, modeling a positive work ethic and customer-friendly relations.
Proficiency with computer applications for health information systems, word processing, EMR, databases, spreadsheets (Excel), and email.
High School Diploma or GED, or equivalent knowledge and skills obtained through a combination of education, training, and experience.
3 or more years of experience in healthcare clinic/practice management.

Nice To Haves

EPIC experience preferred.
Associate or Bachelor’s Degree in business management or related field preferred.
Family practice experience preferred.
Experience in outpatient patient care management, care coordination, motivational interviewing and patient coaching experience preferred.

Responsibilities

Manage and oversee the day-to-day operations of the Behavioral Health, Sports Medicine and Care Management departments.
Support staff in delivering high-quality patient care according to Family Care Network policies and procedures.
Collaborate with management to develop and implement business plans to achieve corporate goals.
Ensure smooth business and clinical operations.
Develop and implement systems to support patient care and flow, ensuring quality of care.
Approve time off requests, reconcile and approve employee timecards, and submit applicable action change requests.
Develop office and clinical staff through coaching, cross-training, and education opportunities.
Model and maintain a positive working environment promoting FCN's vision and values.
Coordinate physician and midlevel recruitment activities with Human Resources.
Prepare department goals and objectives that support system initiatives and review progress.
Develop implementation strategies for new or enhanced lines of service.
Supervise all aspects of site personnel management, including recruitment, orientation, training, performance evaluation, and improvement actions.
Utilize effective leadership and interpersonal skills.
Supervise payroll and timecard administration for clinics.
Complete staff performance evaluations.
Oversee accurate, timely, and compliant charge capture for services provided.
Focus on cost management and cost reduction.
Ensure timely approval and submission of invoices for clinic expenses.
Monitor site and individual physician revenue and expenses.
Collaborate with site owners and associate physicians on profit/loss, production reporting, strategizing, and financial success.
Collaborate with accounting staff to create and monitor financial reports.
Ensure appropriate assessment and resolution of compliance and regulatory issues.
Compose and submit Issue Reporting.
Follow guidelines for HIPAA, WISHA, and other regulatory agencies.
Participate in coding audits and education for providers.
Stay informed of industry standards and changes and implement as necessary.
Maintain an adequate and safe environment compliant with state and federal regulations.
Ensure all medical and office equipment are in appropriate working order.
Oversee building janitorial and maintenance.
Attend management meetings, retreats, training sessions, and other management functions.
Communicate status updates regularly to physicians, the Chief Operating Officer, and administrative office.
Perform other duties as assigned.

Benefits

Three Medical plan options
Two Dental plans, including orthodontia for children and adults
Employer-paid Vision coverage for employee and family
Expanded Employee Assistance Program (EAP) and mental health programs, including wellness and discounted gym memberships
Flexible Spending Account (FSA), Healthcare and Dependent Care
Health Savings Account (HSA) with an employer contribution of $1,500 (pro-rated based on enrollment eligibility)
Health Reimbursement Account (HRA), up to $1,500 ($3,000 for family coverage)
Employer-paid Life/AD&D insurance with optional supplemental additional coverage including a guaranteed issue amount with no health questionnaire
Voluntary Accident and Hospital insurance plans with annual wellness benefits
Paid Time Off (PTO) and Extended Illness Bank (EIB)
Unlimited PTO rollover
401(k) plan with employer match, both Traditional and Roth options available
401(k) Profit Sharing Plan
Free financial planning guidance
Eligibility for FCN applicable bonuses