Practice Manager

Urgent Care Management or Joint Venture Partner • Dearborn, MI

7d • Hybrid

About The Position

Corewell Health Urgent Care is seeking a dynamic Practice Manager for its Farmington Hills and Novi locations. The Practice Manager is responsible for overseeing the daily operations of the assigned center(s) to ensure a safe and effective patient care environment. This role involves managing administrative and clinical staff, ensuring compliance with company policies and regulatory requirements, managing annual budgets, achieving performance goals, and developing marketing strategies. The Practice Manager collaborates with senior leadership to drive continuous clinical excellence and foster an environment that supports the company's mission and core values.

Requirements

• At least 3 years of leadership experience; will consider experience from other industries
• High School diploma or equivalent
• Required to travel to other WellStreet Urgent Care centers as needed to support business needs
• A positive attitude toward patients, families
• Willingness at all times to go the extra mile to create an outstanding experience for customers and to train and lead the center team to do the same.
• A desire to work in concert with others in an upbeat and supportive atmosphere while reinforcing the WellStreet mission to provide uncompromising service.
• A compelling desire to serve others, improve your community’s health, and have fun every day!

Nice To Haves

• Open to Hospitality Industry and Retail Management experience
• Helpful but not required - a working knowledge of healthcare business office, insurance operations, ICD-9 and CPT
• Experience in urgent care and occupational medicine helpful, but not required

Responsibilities

• Lead urgent care/occupational medicine center’s clinical and administrative teams to deliver consistent patient care excellence, exceptional customer service and operational effectiveness
• Create and foster a working environment that fosters teammate engagement and aligns with the WellStreet core values and pursues the mission
• Exercise fiscal and operational practices to meet or exceed annual budget and key performance indicators
• Develop and communicate annual center vision and goals
• Partner and collaborate with area clinical operations director to ensure clinical standards, regulatory requirements, and operational workflows supports the WellStreet mission
• Develop and manage monthly work schedules of administrative and clinical direct reports
• Ensure clinical and administrative teams perform assigned responsibilities in accordance with company’s policies and regulatory requirements
• Conduct timely annual performance evaluations and professional development coaching to direct reports
• Hire, manage and retain appropriate clinical and administrative staffing levels to meet patient care needs
• Conduct progressive disciplinary action in accordance with WellStreet human resources policies and procedures
• Assure appropriate levels of medical supplies and equipment are in inventory to meet patient care needs
• Partner and collaborate with the marketing and public relations department to develop center level marketing strategies
• Support the WellStreet vision and mission through active leadership, innovation, collaboration and living the core values
• Perform additional responsibilities as needed/assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED