Practice Manager

Mercy Medical Center • Baltimore, MD

11d

About The Position

Join Our Team at Mercy Medical Center – Now Hiring a Practice Manager for our Gynecology Department! Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023–2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi-time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025. As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive. If you're passionate about making a meaningful impact through your work and contributing to a mission of compassionate care, we invite you to apply today and join our Mercy family.

Requirements

• Must possess a high school diploma or GED
• Two to five years of practice management preferred
• Three to five years medical office experience
• Experience with Medical Terminology
• Three to five years supervisory experience
• Microsoft Word, Power Point, and Excel
• Microsoft Outlook
• Meditech (if applicable to position)
• Epic (if applicable to position)
• NetLearning
• Electronic Performance Appraisal System
• Computer proficiency and technical aptitude with the ability to utilize one or more of the following:
• Must be able to read, write, and speak the English language in an understandable manner.
• Must be able to work independently and possess the ability to make independent decisions when circumstances warrant such action.
• Must possess the ability to effectively communicate and deal tactfully with other personnel, visitors, patients, physicians, customers, and the general public.
• Must be flexible, have personal integrity, and the ability to function effectively as a team with other employees.
• Must be able to follow written and oral instructions.
• Will be required to travel

Nice To Haves

• Bachelor's degree in Healthcare Administration, Business Administration, or a related field preferred.

Responsibilities

• Oversee the day-to-day operations of the department.
• Be cross-trained in all clerical functions of the office to assure efficiency.
• Monitor staff to assure proper completion of the daily duties of the department.
• Train and instruct all new administrative staff members.
• Maintain adequate levels of administrative and clinical supplies for the department.
• Process check requests for payment of monthly bills.
• Demonstrate excellent customer service while interacting with patients and other healthcare professionals.
• Oversee and maintain the day-to-day operations of busy medical practice in a manner consistent with practice goals, policies and procedures.
• Serve as liaison between staff, providers, patients and others, accurately communicate information between all parties.
• Greet, screen, interview and assist patients and visitors to the practice according to office guidelines.
• Consistently and accurately document and communicate appropriate medical information to patients, physicians/providers, staff members and ancillary care providers in an understandable manner.
• Oversee and support staff who are required to answer multiple, busy phone lines by the third ring, assist callers and take messages and/or delegate calls as appropriate.
• Oversee and support staff who use computer system for scheduling, patient registration, charge and payment entry inquiries, inter-departmental communication and document preparation and prints encounter forms, lab slips, patient receipts and other information as needed.
• Oversee and support staff who accurately schedule appointments for physician according to practice requirements and needs and confirms appointments.
• Review patient demographic information for completeness and accuracy, make follow-up inquiries as appropriate, determine patient co-payment, remind patients of unpaid balances and update computer master record.
• Oversee and support staff who collect patient co-payment, unpaid balances and other self-pay amounts, properly maintain daily patient sign-in logs, charge and payment logs and accurately and efficiently comply with practice protocols to insure the capture of all billable revenue on a daily basis.
• Maintain a current working knowledge of HMOs, managed care plans, and other third party payor regulations in the management of patients of the practice.
• Oversee the effective and efficient administration of a quality referral system.
• Oversee and support staff who are required to file and pull medical records, and accurately maintain medical records in a neat, organized manner as defined by practice guidelines.
• Follow day end closing procedures, assure cash collected is kept safely stored until deposited, and accurately maintain batch control records.
• Apply principles of growth and development when providing individualized care to Adolescent, Adult and Geriatric patients and families.
• Prepare and oversee budget.

Benefits

• Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
• 403(b) retirement plan with generous company match and “catch up” provision
• Paid Time Off (PTO) & company paid holidays
• Tuition reimbursement
• Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
• Employer paid Short & Long Term Disability benefits for eligible employees
• Voluntary Benefits
• Discounts on auto & home insurance and Verizon plans
• Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED