Practice Manager

Kalon Aesthetics•Los Angeles, CA

10d•$115,000 - $130,000•Hybrid

About The Position

We’re seeking an experienced, highly organized Practice Manager to oversee daily operations for a high-volume plastic surgery practice with 2 locations in Los Angeles (Brentwood and Pasadena). The Practice Manager is responsible for the workflow and performance of the clinic to provide outstanding patient experience, and patient satisfaction, while achieving critical measures that impact the business, such as maximizing physician/staff productivity and corporate profitability targets. This position partners and works closely with the General Manager, with input from the Regional Growth Director, regarding strategic planning, program development, continuous quality improvement, financial/budget reporting, and monitoring. Our ideal candidate is a proactive, service-driven healthcare leader with experience in plastic surgery, aesthetics or concierge medical practices. They are equally comfortable managing staff, improving systems, overseeing patient flow and maintaining the elevated standards in a premium cosmetic practice.

Requirements

Sales and/or sales management experience with a proven track record
Bachelor’s degree or equivalent experience
Minimum two years’ experience supervising 10+ employees in a clinic or aesthetic setting.
Successful history of building strong relationships with customers and/or patients
Solid computer skills, i.e., Microsoft Outlook, Excel, and Word
Excellent written and verbal communication skills
Solid mathematic skills: ability to calculate figures and percentages; analytical and problem-solving skills.
Motivated, self-starter, dynamic, team-oriented personality
Act with the highest level of integrity concerning staff, patients, etc.
Ability to respond to emergent or stressful situations in a calm and professional manner.
Promote harmonious working relationships while addressing complex and sensitive administrative issues.

Nice To Haves

Experience in plastic surgery, aesthetics or concierge medical practices

Responsibilities

Responsible for center’s revenue, profitability, and patient satisfaction
Ensure a white-glove, luxury patient experience from initial consultation through postoperative follow-up
Foster a high-performance culture rooted in productive accountability and exceptional service
Assist with revenue forecasting activities, while closely collaborating with the patient consultant on setting performance goals in line with established financial targets disseminated quarterly
Contribute to and implements strategic initiatives to maximize revenue and expand customer base as appropriate
Work in tandem with General Manager, Regional Growth Director, and other Practice Managers on initiatives like strategic development, identifying clinic operational deficiencies, staff utilization, growth opportunities, and development of continual improvement strategies as needed
Partner with Surgeons, and Nurse Manager to ensure efficient clinical operations (assessing compliance issues, patient safety, flow, wait times, delays), patient satisfaction experience, profitability with staffing and supplies, and surgeon interaction to include relationship development that proactively addresses surgeon’s ability to maximize surgical productivity.
Collaborate with Human Resources on staffing, employee relations, legal matters, performance management (coaching, reviews, cross-training), payroll administration, strategic initiatives, and staff development
Communicate and facilitate patient complaints respectfully and diligently as required
Effectively communicate and provide leadership direction to all staff concerning company vision, objectives, and goals regularly through discussion, and monthly staff meetings when appropriate
Responsible for performing business related administrative tasks (bank deposits, invoice review/processing, transactional activities refunds, payroll, reporting metrics, etc.)
Responsible for creating/upholding center governance processes and holding all teammates accountable to consistent follow through
Facilitate regular meetings with staff to ensure strong communication, adherence to workflows & elite patient experiences – this includes full staff, department & individual meetings as needed
Be able to travel between the Pasadena & Brentwood facilities to support staff, troubleshoot operational issues & maintain quality control