Practice Manager (Senior Health)
About The Position
One Medical is seeking a Practice Manager (internally referred to as Operations Manager) to help transform primary care delivery and improve healthcare accessibility. This role will oversee a Senior Health location in Hyannis, MA, managing office teams, including administrative staff and phlebotomists, while partnering with clinical leadership to guide providers. Key responsibilities include operational oversight, compliance, quality, customer experience, budgeting, and team development. The Practice Manager will report to the Senior Operations Manager and drive performance metrics across their practices and Metropolitan Service Area (MSA) to meet patient and team experience goals. The ideal candidate is a strong team leader, innovative problem-solver, and critical thinker, with a love for service and a passion for changing healthcare. They should be a self-starter who can develop ideas independently, prioritize, adapt quickly to team needs, and strategically align team goals with the organization’s goals to drive results. Financial savviness, self-awareness, and a focus on continuous learning, with an emphasis on developing talent, driving performance, and managing people, processes, and offices are essential. A strong commitment to patient safety and high standards of service is required to deliver on being the earth's most customer-centric primary care provider.
Requirements
- 3+ years relevant experience as a direct manager of high-performing customer service or patient facing teams
- At least 1 year of experience as a direct manager of teams in multiple locations or departments, or at least 1 year of experience as a direct manager of large teams (10+ employees)
- Strong written and verbal communication skills, with the ability to think clearly, analyze quantitatively, problem-solve, support scope of requirements and prioritize
- Proven ability to foster strong, collaborative team-dynamics that ensure a supportive and engaged team culture
- Experience developing talent through mentorship and coaching, consistent feedback, goal setting, monitoring performance metrics, performance management, and ensuring accountability
- Proven track record of leading successful change management and process improvement efforts
- Analytical thinking, attention to detail, ability to influence others, and exceptional organizational skills
Nice To Haves
- Experience in healthcare, particularly in collaboration with clinicians, is highly desirable
Responsibilities
- Lead office team using CICARE and Lean principles to achieve patient/team experience goals
- Drive operational, financial, and business performance including staffing and lab operations
- Lead continuous improvement initiatives and organizational metrics through Lean methodologies
- Develop team through onboarding, training, coaching, and career development
- Partner with Clinical Leadership on quality outcomes, safety, and compliance
- Drive strategic growth through cross-functional collaboration and new office launches
- Manage practice expenses, procurement, and budget while reducing waste
- Oversee administrative functions including escalations, service recovery, and provider scheduling
Benefits
- Paid sabbatical for every five years of service
- Free One Medical memberships for yourself, your friends and family
- Employee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues
- Competitive Medical, Dental and Vision plans
- Pre-Tax commuter benefits
- PTO cash outs - Option to cash out up to 40 accrued hours per year
- 401K match
- Credit towards emergency childcare
- Company paid maternity and paternity leave
- Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance
- Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance
- Malpractice Insurance - Malpractice fees to insure your practice at One Medical is covered 100%
- UpToDate Subscription - An evidence-based clinical research tool
- Continuing Medical Education (CME) - Receive an annual stipend for continuing medical education
- Rounds - Providers end patient care one hour early each week to participate in this shared learning experience
- Discounted rate to attend One Medical’s Annual REAL primary care conference
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
