Practice Manager

Children's Healthcare of Atlanta

35d

About The Position

Oversees day-to-day operations, ensuring a high-quality patient/family experience. Monitors and improves revenue generation and operational efficiency of the assigned practice(s). Oversees one large or multiple small practices with average patient throughput and an established strategic plan and/or focused scope of programs and/or services.

Requirements

2 years of experience in operations with strong financial, human resources, and systems background
Demonstrated experience with strategic thinking and problem-solving
Demonstrated experience in various systems/software/technology components, e.g., Microsoft, Epic
Bachelor's degree in Business Administration, Health Administration, or related field
Ability to operate mostly independently
Able to plan and manage time effectively and execute projects to completion
Strong communication skills and ability to build productive relationships across various levels of the organization
Personal organization and time management
Human relations and teamwork
Personal adaptability and motivation
Listening
Strong communication skills in order to effectively deal with conflicting views or issues and mediate fair solutions
Excellent writing skills
Analytical skills to resolve highly complex problems requiring the application of scientific or technical principles, theories, and concepts and in-depth, cross-functional, experienced-based knowledge
Ability to identify and resolve important ethical, strategic, and operating problems that require innovative solutions based on extensive knowledge of the healthcare industry
Ability to effectively manage employees within assigned practice
Ability to persuade and negotiate with peer level managers on issues and programs that impact assigned practice

Nice To Haves

Master’s degree in Business Administration, Health Administration, or related field
Experience in a physician practice setting

Responsibilities

Partners with clinical operations leaders to direct day-to-day practice operations, including staffing, resources, access, patient throughput, reporting, and operational issues.
Assesses, identifies, and implements opportunities for additional gains in access, quality, revenue, and expense control.
Provides onboarding and continued support to providers, e.g., schedules, expense reimbursement, clinic initiatives, and staff concerns.
Forecasts and develops operational and capital budgets, providing monthly and ad hoc statistical data interpretation and variance reporting with timely immediate corrective action plans.
Manages practice-based revenue cycle charge capture and reconciliation, collections, internal controls, coding, and denial monitoring.
Ensures back-end processes and/or supports seamless transactions and processes that impact patient throughput and financial viability in a practice.
Ensures structure addresses changes in technology, operational processes, and practice needs.
Builds relationships with key stakeholders, communicating progress towards key performance indicators.
Partners with the corresponding entity for non-employed leased physicians and clinical staff needs and manages invoices and timely reimbursement.
Identifies and resolves important ethical, strategic, and operating problems that require innovative solutions based on extensive knowledge of the healthcare industry.
Oversees and directs administrative activities, including current operational policies and procedures and internal/external reports and correspondence.
Maintains open lines of communication and positive working relationships with staff, physicians, and key system partners.
Evaluates and makes recommendations for business development and expansion opportunities.
Oversees implementation of all expansion projects.
Maintains professional affiliations and enhances professional growth and development to remain current in changing healthcare trends as relates to management of clinic operations.
Understands and applies management information, concepts, and principles to practice operations, including risk management, compliance, information management, planning, marketing, governance, organizational dynamics, human resources, and financial management.
Responsible for all aspects of managing and leading a team including: interviewing, hiring, training, developing, directing work and processes, managing performance, recognizing, and rewarding employees.
Mentor team members to encourage personal and professional growth.
Encourage ongoing skill development by providing opportunities for continued education.