Practice Manager - Durham, NC

Advanced Medaesthetic Partners•Dallas, TX

9d•Onsite

About The Position

The Practice Manager is responsible for orchestrating operational excellence, financial virtuosity, crafting exceptional patient experiences, policy and procedure development, inventory management, smart scheduling, record keeping, innovation and growth, nurturing team brilliance, and regulatory compliance. This role ensures the smooth functioning of the practice, supervises staff, implements strategies to improve patient experience and business performance, and maintains compliance with all relevant policies and regulations.

Requirements

Bachelor’s degree or five years of relevant management experience is preferred.
Knowledge of P&L and financial management principles.
Proven leadership acumen with high-level business operations.
Strong computer skills, including proficiency in Microsoft Office and industry-specific software.
Exceptional communication skills that resonate with both team members and distinguished clientele.
Open availability: Able to work Sunday through Saturday during operating hours, with a minimum of one Saturday and one Sunday per month.
Background in medical aesthetics, luxury retail, or high-end customer service is highly valued.
Must possess good organizational skills to balance clerical and clinical duties.
Frequent talking and listening when giving instructions and explanations.
Frequent use of the phone, computer, and other clinic technologies.

Nice To Haves

Employees may be asked to travel and must be able to carry and maneuver their luggage and navigate through various transportation modes (car, airplane, bus, train).

Responsibilities

Command the daily symphony of operations at the practice, ensuring smooth functioning.
Supervise staff members and delegate tasks as necessary to optimize workflow.
Design and implement strategies that elevate both patient experience and business performance.
Step in as required during periods of insufficient coverage to maintain smooth operations at the Practice.
Participate in the financial narrative through strategic P&L oversight.
Motivate teams to reach revenue targets and personal performance goals by providing clear guidance and a compelling vision.
Create actionable plans to drive growth at the practice level to hit or exceed quarterly collections goals.
Foster an environment where luxury meets genuine care.
Transform patient feedback into refined service experiences with professionalism and grace.
Foster a positive and welcoming atmosphere for patients to enhance their experience.
Ensure the Practice is in compliance with established AMP policies, procedures, and SOPs, and remains informed of any changes.
Manage inventory and supplies, ensuring that all products are stocked and available for use.
Perform End of Month and daily inventory audits to catch and correct any variances in inventory.
Oversee the scheduling of appointments and ensure that all patients are seen in a timely manner.
Optimize appointment scheduling to maximize patient satisfaction and staff efficiency.
Manage and maintain patient records ensuring that all information is accurate and up-to-date.
Safeguard client confidentiality and privacy in accordance with HIPAA regulations.
Proactively manage key performance indicators (KPIs) in field marketing, PR, Google reviews and customer engagement, creating pragmatic solutions to achieve target goals.
Be responsible for the Practice’s marketing, covering social media, local outreach, and recall programs.
Collaborate with the Marketing Team on campaigns that capture the essence of our premium services.
Develop and implement marketing strategies to promote the spa and attract new patients.
Create an environment where teams flourish and embody our commitment to excellence.
Facilitate accountability and performance discussions that ignite passion and drive. This includes performance reviews, coaching and development, behavioral accountability, and recognition for exceptional performance.
Take ownership of recruitment and onboarding process for open positions in collaboration with HR.
Create an environment where careers thrive. Manage and train staff members, ensuring that they are knowledgeable and skilled in their roles.
Address employee concerns with professionalism, self-regulation, and empathy.
Ensure that the Practice is compliant with all state and federal regulations related to healthcare, safety, and sanitation.
Stay up to date on regulatory changes and implement necessary adjustments to ensure compliance.
Adhere to the clinical compliance processes and procedures established by the AMP Clinical team.
All other duties as assigned.