Practice Manager-Otolaryngology-West Penn Hospital

Highmark Health•Pittsburgh, PA

About The Position

The Practice Manager manages the daily operations of complex, large or multiple physician practice locations. This role supports clinic locations at both Allegheny General Hospital and West Penn Hospital and requires frequent travel to various practice locations. The position oversees front- and back-office operations, staff supervision and development, practice budgeting and financial and revenue-cycle metrics, patient satisfaction, quality and performance improvement, collaboration with physicians and other professionals, and compliance with regulatory requirements. The role also requires protecting confidential and covered information and complying with HIPAA, information security policies, the Code of Business Conduct, and applicable laws and company policies.

Requirements

Bachelor’s degree, or relevant experience and/or education as determined by the company in lieu of a bachelor’s degree.
3–5 years of experience in a physician practice setting.
2 years of practice management experience.
Compliance with HIPAA, information security policies, the Code of Business Conduct, applicable laws, company policies, and training requirements.

Nice To Haves

Experience managing multiple sites.
Certified Physician Practice Manager (CPPM) certification.

Responsibilities

Manage day-to-day front- and back-office operations of the physician practice or practices.
Supervise staff, resolve problems, and implement approved disciplinary action; interview, hire, train, and conduct performance evaluations.
Develop the practice budget in conjunction with the director.
Manage and monitor financial and revenue-cycle metrics, including staff hours, resource allocation, expenses, patient volumes, and revenue-cycle processes.
Conduct primary or secondary review of reconciliation of collected and deposited monies.
Monitor patient satisfaction reports, identify variances from standards, and address and resolve patient complaints.
Monitor quality and performance-improvement metrics and address deficiencies.
Collaborate with physicians, leadership, and health professionals to accomplish organizational and practice goals.
Ensure compliance with regulatory requirements.
Travel frequently to various practice locations.
Protect covered, cardholder, and other confidential customer information and comply with HIPAA, information security guidelines, the Code of Business Conduct, applicable laws, company policies, and training requirements.