Practice Manager

WellStreet•Rocky River, OH

22d•Onsite

About The Position

University Hospitals Urgent Care by Wellstreet is looking for a talented Practice Manager for our Lakewood & Cleveland Edgewater locations. This role involves leading clinical and administrative teams to ensure excellent patient care, customer service, and operational efficiency. The Practice Manager will foster a positive work environment, manage budgets and key performance indicators, and develop center-specific goals. Collaboration with the clinical operations director is key to maintaining clinical standards and regulatory compliance. The role also includes managing staff schedules, performance evaluations, hiring, and ensuring adequate supplies and equipment. Marketing and public relations collaboration is also part of the responsibilities, all while embodying Wellstreet's vision, mission, and core values.

Requirements

At least 3 years of leadership experience
High School diploma or equivalent

Nice To Haves

Experience in urgent care and occupational medicine preferred
1 year of marketing experience, in healthcare preferred
Working knowledge of healthcare business office, insurance operations, ICD-9 and CPT preferred, but not required

Responsibilities

Lead urgent care/occupational medicine center’s clinical and administrative teams to deliver consistent patient care excellence, exceptional customer service and operational effectiveness
Create and foster a working environment that fosters teammate engagement and aligns with the Wellstreet core values and pursues the mission
Exercise fiscal and operational practices to meet or exceed annual budget and key performance indicators
Develop and communicate annual center vision and goals
Partner and collaborate with area clinical operations director to ensure clinical standards, regulatory requirements, and operational workflows supports the Wellstreet mission
Develop and manage monthly work schedules of administrative and clinical direct reports
Ensure clinical and administrative teams perform assigned responsibilities in accordance with Wellstreet policies and regulatory requirements
Conduct timely annual performance evaluations and professional development coaching to direct reports
Hire, manage and retain appropriate clinical and administrative staffing levels to meet patient care needs
Conduct progressive disciplinary action in accordance with Wellstreet human resources policies and procedures
Assure appropriate levels of medical supplies and equipment are in inventory to meet patient care needs
Partner and collaborate with the marketing and public relations department to develop center level marketing strategies
Support the WellStreet vision and mission through active leadership, innovation, collaboration and living the core values
Perform additional responsibilities as assigned