Practice Manager - Primary & Specialty Care Clinics (Pasadena)

UCLA Health • Pasadena, TX

2d • Onsite

About The Position

The Practice Manager will oversee the administrative and clinical support functions for assigned Community Clinics. This role reports to the Regional Director and is responsible for various aspects of clinic operations, including patient experience, access, financial management, staff oversight, care coordination, and quality improvement. The position requires strong leadership, strategic thinking, and operational execution skills, with a commitment to the CI-CARE values.

Requirements

• Bachelor's Degree and/or equivalent combination of education and experience.
• 2 years of supervisory experience.
• Demonstrated effective supervisory skills including experience in recruitment, performance appraisal, identification and communication of expectations, discipline, and training.
• Skill in analyzing information and procedures to define objectives, identify patterns and recognize alternatives and their implications.
• Skill in operating a personal computer and software programs, including MS Word, and Excel Spreadsheet.
• Interpersonal skills to promote a cooperative and productive work environment and to establish and maintain cooperative, productive working relationships with faculty, residents, medical students and staff from various social, cultural, and economic backgrounds.
• Working knowledge of medical terminology.
• Writing skills to prepare accurate and concise reports and memorandums that clearly convey information utilizing appropriate vocabulary and grammar.
• Working knowledge of computerized appointment scheduling and registration system, and the ability to effectively train staff in the use of the system.
• Working knowledge of major medical insurance plans.
• Ability to work occasional weekends or evenings as required.

Nice To Haves

• Working knowledge of University and Hospital policies and procedures to appropriately manage patient registration, cashiering, risk management, and personnel.
• Working knowledge of the CareConnect system.
• Demonstrated experience in managing patient services and nursing staff in a private medical practice or community clinic.
• Accounting skills to plan, prepare and analyze revenue and expense budgets.

Responsibilities

• Oversee patient experience, access, financial and budgetary oversight, staff human resources oversight, clinician on/off-boarding, care coordination and communication, space management, supply-chain management, environment of care, clinical outcomes, medication management, quality and safety reporting, revenue cycle management, policy development and deployment for assigned practice.
• Follow and adhere to personnel policy and procedure.
• Recruit qualified personnel.
• Partner with Lead physician, clinic leads/supervisors, Medical Director, and Director of Operations to assure an overall effective operation.

Benefits

• As a condition of employment , the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer. Current/former UC employees are subject to a personnel file review.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree