Practice Manger - Women's Health & Integrative Medicine - Cherry Hill

Virtua Health•Cherry Hill, AR

6d•$66,950 - $104,059•Onsite

About The Position

At Virtua Health, our mission is to better serve you by being present in all the moments that matter and connecting you to the care you need. We offer a comprehensive range of services, from wellness and prevention to specialized care, aiming to be your partner in health and build a healthier community. Located in South Jersey, we provide exceptional care through our medical and surgical experts, advanced technologies, and a dedicated team of over 14,000 colleagues, including more than 2,850 physicians, physician assistants, and nurse practitioners. As a Magnet-recognized health system, we are committed to community well-being through various programs and services, and we are affiliated with Penn Medicine and the Children's Hospital of Philadelphia for specialized care. We are seeking a Practice Manager for our Women's Health & Integrative Medicine practice in Cherry Hill.

Requirements

3-5 years' experience in a medical practice or ambulatory medical setting as a Lead, Office Coordinator or Supervisor required.
Solid knowledge of and experience in billing and health insurance guidelines and practices, including commercial, Medicare and managed care payers.
Solid knowledge of and ability to use electronic medical records, scheduling, charging, and billing systems.

Nice To Haves

Knowledge of insurance (ICD-9 CPT coding, Medicare regulations, state regulations, CLIA, DOH, and OSHA regulations) preferred.
Bachelor’s degree preferred.

Responsibilities

Directs and coordinates administrative and clinical services for assigned practice(s) as part of the dyad leadership model.
Provides 24-hour accountability and day-to-day oversight and supervision to ensure optimal operations, safety, highly functional business systems, and quality patient care.
Ensures optimal patient access and customer satisfaction.
Assists in setting the tone and atmosphere of the practice and creating a positive work environment.
Contributes to vision and strategic planning for growth of the practice.
Promotes Virtua mission, vision, practice goals, and philosophy.
Oversees the daily/monthly expenditures, staffing, and overtime hours.
Ensures that assigned practice(s)’ staff follows all front-end policies and procedures related to revenue cycle management.
Identifies opportunities to increase patient volume and services while controlling expenses.
Responsible for the development and maintenance of assigned practice(s)’ budgets in collaboration with assigned practices’ Lead Physicians.
Responsible for providing explanations to leadership regarding budget-to-actual variances and taking appropriate actions.
Prepares critical daily, weekly, and monthly reports and provides data as needed.
Assists with achievement of goals and objectives for metrics and reimbursement.
Monitors and maintains records of provider CME and PTO.
Attends meetings/education sessions to continually evaluate and improve compliance.
Contributes to the development and implementation of policies and procedures that govern the operations of the practices/clinics.
Ensures assigned practice(s) adhere to standards set forth by the health system.
Assists with review/change of policies and procedures to reflect current regulations and best practices.
Responsible for achieving budget targets as well as goals for access and activities supporting referral management by monitoring Key Performance Indicator (KPI).
Takes appropriate action to foster improvement in collaboration with the lead physician.
Monitors clinician schedule flow, utilization, and adjustments, including daily monitoring of capacity.
Maintains inventory and supplies necessary for operations.
Assists providers with maintaining current licensure and credentials.
Reviews and develops a plan of correction for deficiencies noted during inspections.
Makes written and oral reports and recommendations to leadership concerning the operations of the practice(s).
Gives input and collaborates for the development of system changes and upgrades.
Attends meetings and participates on committees.
Works collaboratively with Human Resources and Lead Physician(s) to effectively recruit, interview, select, and hire personnel for the practice.
Ensures that an adequate number of appropriately trained professionals and personnel are on duty at all times to meet patient needs.
Accountable for supervision and retention of office staff, including training, coaching, and development.
Ensures all staff members are performing according to policy and STAR standards.
Manages payroll, including oversight of leaves and temp staffing requests.
Conducts best people reviews (“BPR”s) and establishes goals for staff positions under purview.
Responsible for oversight of Point of Care testing and compliance with State regulations.
24-hour accountability for maintenance of vaccines, controls, and refrigerator/freezer temperature.
Participation in designated CPC+ program, Value based synopsis, VPP reporting, and other programs as developed.
Achieves goals and objectives set for the practice.
Responsible for oversight of sample logs and recall procedures.
Reviews patient satisfaction results and takes appropriate action to improve results.
Acts as a liaison between VMG office personnel, Virtua, and all external parties to ensure an outstanding customer experience.
Consults with Lead Physicians, Director of Practice Management, Medical Directors, and staff concerning practice operations, problem-solving, and service improvement.
Maintains good relations with the public that serves the best interest of the practice and the community alike through patient family advisory councils.
Maintains an excellent working relationship with the medical profession, providers, and other health-related facilities and organizations.
Builds and develops relationships both within and external to the practice, as well as developing outstanding communication skills.