Practice Manager - Pediatrics

Trinity Health

2d•Onsite

About The Position

The Practice Manager - Pediatrics is responsible for overseeing the clinical and administrative aspects of a pediatric office in West Ann Arbor, working in conjunction with the Site Medical Director (SMD). This role focuses on practice profitability, revenue goals, and CORE metrics, ensuring high-quality patient care, customer and staff satisfaction, productivity, revenue enhancement, managed care performance, staff leadership, and adequate patient access.

Requirements

Bachelor’s degree is preferred with a combination of 1-2 or more years’ relevant work experience.
Practice Management Certification or other Relevant certifications preferred.
Prior leadership experience in a medical office environment or other relevant professional experience.
Minimum of 2 years of relevant work experience in combination with meeting education requirements.
Two years of experience directly supervising non-exempt staff is required; however, may consider leadership role in lieu of direct supervision as equivalent experience.
Considerable knowledge of health care functions, including clinical functions, medical billing and coding procedures, reimbursement practices and quality improvement initiatives.
Knowledge of the legal and compliance aspects of health information systems and best practices in medical office operations.
Proficient in operating a standard desktop and Windows-based computer system, including EMR software, Microsoft Word and Excel, intranet, and computer navigation.
Ability to use other software as required.
Excellent communication skills in both written and verbal forms, including proper phone etiquette.
Ability to speak before groups of people, either in-person or virtually and resolve conflict.
Ability to work collaboratively in a team-oriented environment; displays courteous and friendly demeanor.
Ability to work effectively with various levels of organizational members and diverse populations.
Ability to cross-train in other areas of practice.
Good organizational and time management skills to effectively juggle multiple priorities, time constraints and large volumes of work.
Ability to exercise sound judgement and problem-solving skills.
Ability to coordinate, direct and supervise the work of others.
Ability to analyze and interpret data for appropriate and effective response.
Ability to handle IHA staff and organizational information in a confidential manner.
Successful completion of IHA competency-based program within introductory and training period.

Nice To Haves

Bachelor’s degree is preferred.
Practice Management Certification or other Relevant certifications preferred.
Leadership role in lieu of direct supervision may be considered as equivalent experience.

Responsibilities

Directs internal practice operations, creates benchmarks, tracks progress, researches process improvements, and implements changes.
Develops the vision and direction of the practice in alignment with IHA’s priorities with the SMD.
Develops, implements, and manages the CORE Work plan with practice providers and the management team.
Ensures the highest quality of care is delivered by reviewing patient care quality data, peer review data, and developing action plans.
Reviews practice risk assessment regularly and monitors the continuing medical education of the team.
Ensures patient satisfaction scores demonstrate continuous improvement.
Manages practice staff, including hiring, training, supervising, evaluating, disciplining, and terminating.
Creates a positive and productive work environment to attract and retain staff, providers, and patients.
Ensures the appropriate number and mix of staff competencies, skill levels, and qualifications with the SMD, practice supervisors, Associate Division Director, and Division Director.
Organizes and implements orientation and training programs for new staff and providers under the guidance of the SMD.
Promotes educational opportunities for staff and providers and develops future leadership within the office.
Reviews annual staff and provider satisfaction reports and develops improvement plans.
Addresses personnel issues with the Associate Division Director, Division Director, staff supervisors, SMD, and HR.
Contributes to the evaluation and improvement plans for Physicians/APNs and coordinates provider scheduling.
Assures the practice’s compliance with federal, state, and safety regulations.
Ensures the practice maintains a physician documentation and coding audit program.
Assures compliance with patient and staff safety regulations with the Associate Division Director, Division Director, and SMD.
Supports the development of plans for improving quality and patient safety.
Works respectfully and cooperatively with management, staff, patients, and vendors, handling escalated issues as needed.
Administers regular provider and staff meetings to gather feedback, ensure patient access, and develop teamwork.
Ensures office staff and providers have support and accurate information about IHA activities and goals.
Meets regularly with the Associate Division Director, Division Director, and SMD to review progress and problems.
Attends Divisional Operating Team and Practice Manager meetings as required.
Meets regularly with practice providers to review Operating Team meeting materials, financials, and progress on goals.
Is accountable for the financial performance of the practice with the Associate Division Director, Division Director, and SMD.
Develops and manages the practice annual budget.
Reviews monthly financial data and develops tools to assist in understanding practice performance.
Prepares and responds to monthly budget variance reports.
Monitors monthly statistical reports and practice trends, developing action plans.
Develops cost-effective staffing models and office operations with the Associate Division Director and/or Division Director.
Participates in new business development as appropriate.
Implements effective, quality marketing programs.
Performs other duties as assigned.