Practice Manager Outpatient (Foley)

AltaPointe Health•Foley, AL

4d•Onsite

About The Position

The Practice Manager maintains efficient and accurate day-to-day operations of the medical office. This role is responsible for training and ongoing education of all supervised employees to ensure the highest level of customer service and financial operations. The Practice Manager implements quality initiatives to improve provider and patient satisfaction surveys, and sets operational checks and balances to ensure accuracy of front-desk patient collections. They maintain efficient telephone triage, appointment scheduling, registration, and patient flow procedures to enhance patient satisfaction and physician productivity. This role also provides recommendations and follow-up actions for operational inefficiencies, leads team members with an effective management style that maintains professionalism and encourages “Best Practices,” and assists with strategic planning and resource allocation analysis. The Practice Manager ensures Leadership is aware of all problems or changes and that proactive measures are taken regarding changes in healthcare that may impact supervised programs. They provide weekly and monthly reporting of program standards and initiatives, along with recommendations or action plans on any issues, and interpret financial reports/data to effectively manage the practice. This role includes practice duty of care, meeting practice standards, and accountability.

Requirements

A bachelor’s degree or an equivalent combination of education and experience.
Minimum three years of experience managing a medical practice in the absence of a bachelor’s degree.
Thorough knowledge of outpatient check-in to check-out process.
Proficient with computer applications including Microsoft Office Suite and Electronic Health Record (EHR) Systems.

Nice To Haves

Basic knowledge of billing is preferred but not required.
Experience with Athena and Avatar EHRs is a plus.

Responsibilities

Maintain efficient and accurate day-to-day operations of the medical office.
Train and provide ongoing education to all supervised employees.
Implement quality initiatives to improve provider and patient satisfaction surveys.
Set operational checks and balances for front-desk patient collections.
Maintain efficient telephone triage, appointment scheduling, registration, and patient flow procedures.
Provide recommendations and follow-up actions for operational inefficiencies.
Lead team members with an effective management style that maintains professionalism and encourages “Best Practices.”
Assist with strategic planning and resource allocation analysis.
Ensure Leadership is aware of all problems or changes.
Ensure proactive measures are taken regarding changes in healthcare that may impact supervised programs.
Provide weekly and monthly reporting of program standards and initiatives, along with recommendations or action plans.
Interpret financial reports/data to effectively manage the practice.
Practice duty of care, meeting practice standards and accountability.
Facilitate onboarding of new employees.
Maintain accurate employment files.
Keep Leadership abreast of employee issues and corrective actions.
Encourage employee motivation, professional development, and satisfaction.
Conduct regular/routine staff meetings, ensuring minutes and action items are clear and plans are set forth.
Problem-solve to improve staff performance and program needs.
Review accounts and insurance benefits with staff for accurate interpretation of patient financial responsibility.
Conduct routine trainings to ensure staff are up-to-date on industry specific changes and best practices.
Update/Develop training manuals as necessary.
Provide supervision and consultation.
Seek supervision and consultation as needed.
Accept and employ suggestions for improvement.
Actively work to enhance skills.
Document in a timely, clear, legible, and concise manner per AltaPointe policy.
Exhibit courteous and respectful attitudes towards consumers, visitors, and co-workers.
Treat consumers with care, dignity, and compassion.
Respect consumers’ privacy and confidentiality.
Be pleasant and cooperative with others, including consumers and families.
Assist consumers and visitors as needed.
Ensure personal values do not inhibit ability to relate and care for others.
Be sensitive to the consumers’ needs, expectations, and individual differences.
Perform administrative and other related duties as assigned.
Actively participate in AltaPointe committees as required.
Accurately complete assigned tasks in a timely manner.
Access appropriate community resources according to consumers’ needs.
Follow AltaPointe policies and procedures.
Maintain current license and requirements for renewals and certifications, if applicable.