Practice Manager - Managed Services

Baker Tilly•Philadelphia, PA

9h•Remote

About The Position

The Practice Management Manager plays a critical role in enabling operational excellence across their assigned service line by driving process efficiency, supporting change adoption, and ensuring consistent execution of strategic and operational initiatives. This role partners with leadership and Enterprise Solutions & Operations (ESO) teams to drive operational excellence, scalable growth, and continuous improvement.

Requirements

Bachelor’s degree in Accounting, Finance, Business Administration, Management, or a related field preferred or 9 years of relevant experience in lieu of 5 years of operations or practice management experience.
Minimum of two (2) years of experience within a professional services or consulting environment preferred.
Demonstrated analytical, organizational, problem solving, project management, and change management skills.
Strong written and verbal communication skills with the ability to collaborate effectively across multiple teams and leadership levels.
Ability to manage multiple priorities and operational initiatives in a fast-paced, deadline-driven environment.
Demonstrated ability to drive accountability, operational execution, and continuous improvement initiatives.
Strong interpersonal skills and ability to build collaborative relationships across the organization.
Experience interpreting operational and financial reporting to support business decisions and operational planning.
Self-starter with strong initiative, sound judgment, and the ability to work independently when needed.
Demonstrated professionalism, integrity, and discretion in handling confidential and sensitive information.
Demonstrated technical proficiency with Microsoft Office Suite including Excel, PowerPoint, Word, and reporting platforms such as Power BI.
Ability to work 45 or more hours per week as needed.
Ability to travel; potentially up 15%.

Responsibilities

Support the operationalization of processes, tools, and operating models to drive consistency, scalability, and alignment with firm standards.
Coordinate execution of operational initiatives and process improvements, ensuring timely delivery and alignment with business objectives.
Identify operational gaps and opportunities to improve efficiency, enhance team effectiveness, and support best practice adoption.
Serve as a point of coordination for operational escalations across the engagement lifecycle (e.g., engagement setup, contracting, resourcing, compliance, and financial processes).
Support adherence to operational processes, internal controls, firm policies, engagement documentation requirements, and operational standards to promote operational integrity and mitigate risk.
Assist in the implementation, adoption, and change enablement efforts related to new processes, technologies, reporting, and operational initiatives.
Support implementation of strategic initiatives, operational changes, system implementations, and process transitions across the practice.
Partner with practice leadership to translate strategic priorities into operational action plans and support execution of key business objectives.
Coordinate and cascade firm, service line, and practice communications to promote alignment, transparency, and engagement.
Collaborate with ESO teams including Finance, Resource Management, Talent Management, Enterprise Technology, Legal, and Client Operations to improve operational effectiveness and system utilization.
Support weekly, monthly, quarterly, and annual business meetings, operational reviews, and leadership planning activities.
Develop presentation materials, reporting, and communications aligned to business strategy and operational priorities.
Partner with Finance to interpret firmwide dashboards and reporting, helping identify financial trends, risks, and business implications.
Review operational performance indicators including chargeable hours, utilization, overtime, engagement profitability, travel, and controllable expenses to support operational decision-making.
Monitor project quality and engagement lifecycle compliance requirements, including Accounts Receivable (AR), Work in Process (WIP), engagement documentation, contracting, and related operational processes.
Support expense management activities related to employees, subcontractors, vendors, software, and subscriptions.
Respond to operational and financial risks, trends, and outliers through follow-up coordination, analysis, and issue resolution support.
Consolidate operational insights and reporting to support business health monitoring and leadership decision-making.
Partner with Resource Management and leadership to support staffing alignment and operational readiness.
Review business pipeline reporting and identify potential staffing constraints, resource gaps, or operational risks.
Support recruiting priorities based on business strategy, staffing demand, growth projections, and skillset needs.
Coordinate onboarding activities for new team members, including experienced hires, campus hires, and team members joining through acquisition activity.
Support integration and stabilization efforts related to operational transitions and newly integrated teams.
Maintain awareness of team member skills, experiences, and career goals to help support staffing alignment and business needs.
Support execution of training, onboarding, and continuing professional education (CPE) initiatives.