Practice Manager III

HCA Healthcare • Richmond, VA

22h

About The Position

The Practice Manager III directs and supervises the day-to-day functions of assigned clinics in the market or division, ensuring compliance with federal, state, and local standards, guidelines, and regulations. The role carries out established policies and has administrative authority, responsibility, and accountability for directing market or division activities and programs.

The manager plans, develops, organizes, implements, and directs clinic operations and programs; maintains and reviews written policies and procedures; evaluates staff performance; and reports to leadership on clinic operations. The position also oversees practice budgets, staffing, recruitment, and workforce competence, and works with market managers, supervisors, staff, patients, providers, and community organizations to address operational issues and improve service. The manager supports a healthy work environment and ensures clinics have enough appropriately trained personnel to meet patient needs.

Requirements

• Bachelor's degree in health or business administration, or an equivalent combination of education and/or experience.
• Three to five years of experience in a healthcare or clinic setting.

Responsibilities

• Plan, develop, organize, implement, and direct the day-to-day functions, programs, and activities of assigned clinics.
• Implement written policies and procedures governing clinic operations, review them at least annually, and recommend changes to maintain regulatory compliance.
• Conduct performance evaluations for staff positions.
• Explain practice policies and procedures to employees, patients, family members, and government agencies as necessary.
• Consult with the market manager, practice supervisors, and staff about operations, problem solving, and service improvement.
• Prepare written and oral reports and recommendations for leadership concerning clinic operations.
• Maintain liaison with patients and ensure public information about practice services is accurate and descriptive.
• Develop plans of correction for deficiencies identified during survey inspections and provide written copies to leadership.
• Conduct routine inspections to ensure established policies and procedures are followed.
• Maintain public relations that serve the interests of the practice and community, and maintain working relationships with the medical profession, providers, and related facilities and organizations.
• Help establish the practice's tone and atmosphere and create a healthy work environment.
• Direct market or division activities and programs with administrative authority, responsibility, and accountability.
• Develop and maintain the practice budget.
• Recruit, interview, select, and hire practice personnel, supervisors, and staff.
• Review workforce competence and make necessary adjustments or corrections as instructed by leadership.
• Ensure an adequate number of appropriately trained professionals and personnel are on duty to meet patient needs.
• Adhere to the Code of Conduct philosophy and Mission and Value Statement.

Benefits

• Medical, prescription drug, dental, vision, behavioral health, and telemedicine benefits.
• Wellbeing support, including free counseling and referral services.
• Paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence.
• 401(k) plan with a 100% match on 3% to 9% of pay, based on years of service.
• Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling.
• Tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing.
• Fertility and family-building benefits and adoption assistance.
• Life insurance and supplemental health protection plans.
• Auto and home insurance, legal counseling, identity theft protection, and consumer discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager