Practice Manager, II Charlois Blvd Urology

American Addiction Centers • Winston-Salem, NC

5d • $33 - $50 • Onsite

About The Position

Lead operations for a high-volume, complex, multi-site physician practice that includes both ambulatory and procedural care. Responsible for advancing patient access, operational efficiency, and quality of care. This role requires a strong leader who can oversee day-to-day operations, lead teams through change, and implement practical solutions to improve workflows, team effectiveness, and patient experience.

Requirements

• Bachelor’s degree in Healthcare Administration, Business, or related field
• Minimum of 3 years of healthcare or business management experience, preferably in a multi-site setting
• Strong leadership, communication, and interpersonal skills
• Working knowledge of practice management systems, EHRs, and Microsoft Office (Excel, Word, PowerPoint, Outlook)
• Demonstrated financial acumen (budgeting, reporting, variance analysis)
• Ability to lead and motivate teams in a fast-paced, multi-site environment
• Self-directed with the ability to work independently and collaboratively

Nice To Haves

• Equivalent combination of education and experience considered
• Experience with Agile practices and structured change management methodologies
• Excellent problem-solving, decision-making, and organizational skills

Responsibilities

• Provide administrative leadership in the development, interpretation, and execution of policies, procedures, and long-range operational plans
• Oversee day-to-day clinic operations at Charlois Boulevard Urology Clinic; collaborate with Urology leaders on coordination of activities at all Urology locations in the Wake Area: MP Elm (GSO), N. Wilkesboro, Hickory, Lexington, High Point, and the Comprehensive Cancer Center.
• Optimize access and scheduling (provider templates, overbooks/add-ons, procedural scheduling, and infusion scheduling standards)
• Manage surgery operations, including surgery scheduling and departmental block utilization, reporting across facilities
• Lead new patient referral team and oversee new patient referral processes: monitor turnaround times, conversion rates, and leakage metrics
• Contribute to financial oversight through budget preparation, MOR reporting, variance analysis, and expense management
• Apply Agile methodologies (iterative improvements, stand-ups, backlog prioritization) to enhance clinic workflows and throughput
• Lead change management initiatives, ensuring adoption of new processes, technologies, and service line standards
• Establish staffing plans, schedules, and resource allocation to ensure efficient, patient-centered care delivery
• Build strong cross-functional partnerships (Radiology, Piedmont Stone, marketing, business development, etc.) and standardize workflows across subspecialties
• Maintain and improve patient experience, resolving complaints related to care, billing, and service
• Lead HR functions: hiring, onboarding, training, performance management, coaching, and employee relations
• Produce and analyze operational and financial reports, identifying trends and recommending corrective actions
• Support provider productivity to meet or exceed volume and quality targets
• Ensure compliance with OSHA, CLIA, HIPAA, and coding requirements, and support quality initiatives
• Serve as a liaison between leadership, providers, staff, and external partners to drive alignment and problem resolution
• Oversee facility operations and safety planning, including emergency preparedness and maintenance coordination
• Uphold organizational values, policies, and ethical standards

Benefits

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level