Practice Manager I - 049

Keplr Vision•Wilmington, NC

12d•Onsite

About The Position

The primary responsibility of this position is to ensure that all patients are always receiving the best quality of care. The Practice Manager is the primary person for resolving the majority of patient and employee issues and provides immediate guidance and supervision to all staff. This role involves supervising a team, working closely with the Lead OD to ensure an exceptional patient experience, and conveying a customer-centric approach through leading staff performance, coaching, inspiring, and developing the team. The Practice Manager serves as a role model, ensures the highest standard of patient care and workflow efficiency, and demonstrates exceptional customer service vision. They monitor all aspects of practice operations, provide on-the-job training and support, analyze financial data to optimize profitability, recruit and select talent, and ensure compliance with billing, staff behaviors, and HIPAA. Duties also include product management, inventory management, cost of goods, staff evaluations, performance management, and team trainings, all while upholding Keplr Vision’s Core Values.

Requirements

Excellent customer service skills and personal presentation are critical to this role.
Prefer optical experience and/or minimum of 2 years of retail management/supervisory experience.
General understanding of operations, processes, and high level of business acumen.
Excellent communication, organizational, leadership, and interpersonal skills.
Ability to set, monitor and achieve productivity goals.
Ability to problem solve, exercise sound judgment, and exhibit a high level of attention to detail.
Understanding of optometric business processes and strategic development.
Ability to handle and prioritize multiple tasks and meet required deadlines.

Responsibilities

Supervising a team of Opticians, Technicians, Patient Care Coordinators, and other staff.
Working closely with the Lead OD to ensure an exceptional patient experience.
Conveying a customer-centric approach to customer service through leading staff performance, coaching, inspiring and developing staff to deliver unsurpassed Customer Service.
Serving as a role model to their team.
Work closely with ODs to ensure the highest standard of patient care and workflow efficiency.
Demonstrates the highest level of Customer Service vision with all customers and patients.
Monitors all aspects of practice operations, provides on-the-job-training and support to team members using all core philosophies.
Analyzes practice financial data and makes recommendations regarding next steps to optimize overall practice profitability.
Recruits and selects high caliber talent.
Ensure overall compliance relating to billing, staff behaviors, and HIPAA compliance.
Performs duties related to product management, inventory management, and cost of goods.
Performs consistent staff evaluations, conducts performance management, and delivers team trainings.
Uphold Keplr Vision’s Core Values.