Practice Management – Program Manager

PlanMember Financial Corporation•Carpinteria, CA

3d•$80,000 - $125,000•Hybrid

About The Position

The Practice Management Program Manager is responsible for developing, delivering core modules (i.e. Orientation Meeting) and maintaining existing practice management curriculum for new and existing Financial Center (FC) owners, FC and independent financial professionals. The purpose of this curriculum is to help small and mid-level Financial Centers transition from a sole practitioner business to a sustainable, growth practice to achieve maximum enterprise value and for financial professionals to improve productivity, efficiency, and consistency within their practices. The curriculum and instructional materials include a variety of formats such as manuals, quick reference guides, articles, online courses, videos, and presentations. The Program Manager will work closely with sales, recruiting and marketing to analyze practice management needs and design effective instructional materials to meet those needs. As our ideal candidate for this sales role, you should have business acumen in financial services and/or practice management as a former educator, trainer, or business owner. You should also have a passion for both developing, delivering and/or facilitating training sessions and like working with a diverse group of business owners to help them identify and achieve their business goals. Some domestic travel is required.

Requirements

Bachelor’s Degree preferred (Business and/or Education) or the equivalent combination of education and 5+ years’ experience in the financial services and/or practice management industry.
Knowledge of practice management principles as it relates to growing a business.
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
Proficient in video recording and editing programs
Instruction / Facilitation Skills: Ability to effectively coach and educate advisors at varying levels of knowledge and experience. Demonstrate a high level of confidence when presenting various financial and business related topics, display patience to thoroughly explain concepts or information to others, and work with their owners to ensure understanding.
Learning Agility: Possess a mindset to continually develop, grow and utilize new strategies. Demonstrate flexibility and be able to adapt to change quickly in a positive way. Able to take constructive feedback to benefit program(s) and professional development.
Time Management: Complete all work tasks in a timely manner, while remaining responsive enough to react to competing demands and shifting priorities. Ability to function independently as well as part of a team. Ability to manage multiple responsibilities while being organized, keeping on top of important time-sensitive tasks, and performing all work accurately.
Professionalism: Sets high standards and serves as role models for work performance, ethical conduct, and respect for others. Able to demonstrate patience, approachability, attention to detail, credibility, and accountability. Able to handle confidential material demonstrating high levels of trustworthiness and integrity.
Composure and Resiliency: Able to deal effectively with pressure, maintain focus and intensity, and remain optimistic and persistent, even under adversity. Able to recover quickly from setbacks, rejections, and conflicts and to maintain self-control in the face of hostility or provocation.
Adaptability: Able and willing to shift course when external influences affect an initial plan, condition, or situation. Willing to change ideas or perceptions on the basis of new information or evidence and are able to alter standard procedures when necessary and juggle multiple demands as required.
Communication: Able to provide information required by others in a concise, direct, and unambiguous way. Able to extract information from SMEs then structure and organize content in a way that makes it easy to learn.
Deliberative decision making: Gather, consider, and evaluate all relevant information to make logical conclusions before being moved to action.

Nice To Haves

Entrepreneurial experience in financial services a plus.
Series 6 or 7 desirable, general understanding of securities industry and terminology.
FINRA Series SIE, 6TO or 7TO are desirable with a general understanding of securities industry and terminology.

Responsibilities

Practice Management (PM) Program: Maintain and expand on existing library of practice management training curriculum in PM Knowledgebase for Financial Centers and financial professionals. Collaborate with FC owners, financial professionals, sales, marketing, recruiting and other internal departments to identify skill and knowledge gaps. Develop practice management training materials to address gaps. Training materials may include manuals, online courses, videos, and presentations that align with learning objectives and engage learners effectively.
Practice Management Consultations: Assess the practice management needs of new Financial Centers and financial professionals through a proven process designed to identify mutually beneficial practice management initiatives for the year. The initiatives are centered around 7 key elements of successful enterprises. Plan, schedule, conduct and document coaching and resource allocation.
Training & Facilitation: Deliver our virtual orientation meeting to new Financial Center owners. Conduct additional engaging and interactive virtual and in-person practice management training sessions, workshops, and topical webinars. Use a variety of training methods and techniques to accommodate different learning styles and ensure effective knowledge transfer. Ensure the quality and consistency of instructional materials by adhering to instructional design standards, guidelines, and best practices.
Sales & Business Development: Identify growth opportunities, new services, and partnerships for Financial Centers and financial professionals; incorporate insights into consultations and drive initiatives to expand practices and increase revenue.
Stakeholder Communication: Foster effective communication and collaboration between key stakeholders. Act as a liaison between various departments within the organization (i.e. sales, marketing, recruiting, university, operations, etc.).
Reporting: Maintain accurate records of consultation details and/or interactions, training, attendance, and participant feedback in Redtail. Generate monthly reports related to training activities and outcomes like practice performance, financial metrics, and other relevant data for senior management. Use this information to make data-driven decisions and recommendations.
Continuous Learning: Stay up to date on the latest trends, regulations, and technologies as it relates to financial services and practice management. Continuously enhance your own knowledge and skills to deliver high-quality training programs.
Evaluation and Feedback: Assess the effectiveness of practice management programs through evaluations, key performance indicators (KPIs) and feedback sessions. Use feedback to make improvements to training materials and delivery methods.