Practice Management Application Coordinator

PUEBLO COMMUNITY HEALTH CENTER INC • Pueblo, CO

7d • Onsite

About The Position

The Patient Management Application Coordinator is responsible for the implementation, configuration, maintenance, and support of the electronic health record (EHR) patient accounting systems and related applications. This role serves as a liaison between the business office, IT, and application vendors to ensure optimal system performance and alignment with billing, collections, and patient financial workflows. The Coordinator will participate in system upgrades, testing, training, and troubleshooting, and will play a key role in enhancing revenue cycle operations through technology.

Requirements

• Bachelor’s degree in Business, Health Administration, Information Technology, or related field; equivalent experience may be considered in lieu of a degree.
• Minimum of 1 year of experience supporting EHR patient accounting systems (e.g., NextGen, eClinicalWorks, Athenahealth) in a healthcare billing environment.
• Will consider other experience demonstrating knowledge of healthcare business workflows, a high level of technical aptitude, problem-solving ability and/or customer service focus.
• Familiarity with HIPAA, HITECH, and healthcare financial compliance standards.
• Proof of current Flu Immunization is required, during the Flu season November 1 - February 28.
• Strong understanding of patient accounting workflows including registration, billing, collections, and payment posting.
• Ability to analyze, design, and optimize EHR configurations to support revenue cycle operations.
• Proficiency in troubleshooting billing application issues and providing end-user support.
• Excellent communication skills to translate technical concepts into user-friendly language.
• Ability to manage multiple projects and priorities in a fast-paced healthcare environment.
• Knowledge of data reporting tools and ability to generate financial and operational reports.
• Familiarity with regulatory reporting requirements such as UDS and Medicaid/Medicare billing standards.
• Ability to work collaboratively with cross-functional teams including billing staff, IT, compliance, and administration.
• Strong documentation and training skills.
• Commitment to continuous learning and improvement in health IT and revenue cycle management.

Nice To Haves

• Experience working in a Federally Qualified Health Center (FQHC) or community health setting preferred.

Responsibilities

• Serve as the primary point of contact for EHR patient accounting application support and enhancements.
• Collaborate with billing and administrative staff to gather requirements and implement system changes.
• Configure and maintain billing templates, forms, workflows, and user roles.
• Participate in system upgrades, testing, and validation processes.
• Provide training and support to end users, including new hire onboarding and ongoing education.
• Monitor system performance and resolve issues in a timely manner.
• Develop and maintain documentation for system configurations, workflows, and procedures.
• Assist with data extraction and reporting for internal and external stakeholders.
• Ensure compliance with data security and privacy regulations.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Long-Term Disability Insurance
• Short-Term Disability Insurance
• Life Insurance
• 403(b) Tax-Sheltered Annuity Plan
• Cafeteria 125 Flexible Spending Account
• Supplemental insurances
• Generous paid time off benefits including holidays and personal time off (PTO)
• Organization contributes to the employee’s tax-sheltered annuity plan after one year of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level