This is an indirect patient care position supporting patient care through Epic InBasket management and medication prior authorization workflows under the supervision of physicians, advanced practice providers, and/or registered nurses. The role manages patient phone calls, responds to patient portal messages, completes medication prior authorizations, coordinates care, and provides patient education as appropriate. Strong communication, critical thinking, and organizational skills are needed to support patients through electronic and telephonic interactions. The Practice LPN maintains working knowledge of regulatory standards and is accountable for sustaining those standards in daily operations. Medical providers and the ambulatory professional development team, in coordination with office management, provide clinical direction, oversight, and competency review. Remote work may be possible after six months of employment.
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Job Type
Full-time
Education Level
Associate degree