Customer Success Manager

Rockstar•Los Angeles, CA

9d•Onsite

About The Position

Rockstar is recruiting for an early-stage technology company building the operating system for independent primary care. They give Nurse Practitioners (NPs) everything they need to start and run their own practices — from billing and insurance infrastructure to AI-powered workflow automation. They are positioned to be the fastest growing in-person primary care company ever. The company was co-founded by Lava Sunder and Anne Gifford and has raised a Series A backed by top investors, as well as the founders of DoorDash, Commure, Grow Therapy, Kindred, Culdesac & more. At the company, they’re building something fundamentally different: a network of hyper-local, independent, in-person primary care practices powered by modern technology. This is a completely new model of care. Today, 88% of patients prefer a provider powered by this platform vs. elsewhere, and patients return at 2× the national average - not because of marketing, but because the experience actually works. That foundation creates a unique opportunity. When patients trust their provider and keep coming back in-person, there’s a wide surface area for growth, from follow-up care and longitudinal programs to longevity care to new services like cash and wellness products, better retention loops, and entirely new ways of engaging patients. This role is about unlocking that.

Requirements

4–6 years of experience in a high-slope environment (e.g., early-stage startup, top-tier consulting firm, or general high-performing environment) OR you are a clinician turned operator.
Natural project manager who can track 20+ launches at different stages without dropping details.
Comfortable with technology and quick to learn new systems (EHR platforms, scheduling tools, CRMs).
Thrive in fast-moving, early-stage environments where processes are still being built.
Energized by checking things off a list and making sure nothing falls through the cracks.
Thrive on a team and are naturally collaborative.
Enjoy working in-person (our office is in Santa Monica, CA); you either live in LA or are excited to move to LA.

Nice To Haves

Excited by the idea of creating more independent medical providers.
Excited about emerging wellness trends, but bring a thoughtful, evidence-driven approach.
Managed onboarding, implementation, or launch workflows in a healthcare or health-tech setting.
Built or scaled something from 0→1 (product, brand, channel, or company).
Care deeply about building something patients actually trust.
Experience with clinic operations, telehealth workflows, EHR integrations, or building internal tools for small teams.
Familiarity with credentialing, insurance paneling, or practice setup logistics.

Responsibilities

Own the full launch lifecycle: Guide NPs from signed contract through their first weeks of seeing patients.
Guide new providers through EHR setup, scheduling configuration, and ZocDoc activation, coordinating with external partnerships to ensure a seamless launch.
Conduct launch readiness checks and troubleshoot issues before go-live.
Serve as the primary point of contact for providers during the launch window, available and responsive via phone, text, and email.
Coordinate with credentialing, billing, and operations teams to ensure pre-launch checklist is complete.
Manage a rolling pipeline of provider launches, tracking milestones, deadlines, and blockers.
Refine the launch playbook: Document and identify bottlenecks and build repeatable processes.
Coordinate with credentialing, billing, and operations teams: Ensure all pre-launch requirements are met on time.
Provide coaching and direction for new providers: Support them on early practice-building strategies, including follow-up scheduling, appointment availability optimization, and patient communication.
Report on launch metrics: Time to first appointment, credentialing cycle time, early appointment volume and flag at-risk launches.