Practice Integration Specialist - Access Center

Hartford Healthcare • Hartford, CT

1d

About The Position

The Practice Integration Specialist serves as a strategic operational partner responsible for designing, implementing, adopting, and optimizing patient access and scheduling solutions across Hartford HealthCare Medical Group. The role collaborates with clinical, operational, and technical stakeholders to support specialty integrations, develop standardized scheduling decision trees, advance digital access capabilities, and evaluate operational effectiveness so solutions meet business and patient needs.

Through workflow analysis, operational observations, stakeholder engagement, and data-driven recommendations, the specialist drives continuous improvement, promotes adoption of access solutions, and helps ensure workflows remain scalable, sustainable, and aligned with enterprise standards. The role requires strong communication, facilitation, and relationship-management skills to translate complex operational requirements into actionable solutions, build stakeholder alignment, and communicate with audiences from frontline staff to organizational leadership.

Requirements

• High school diploma or GED equivalent.
• At least 2 years of experience in healthcare.
• At least 1 year of data analytics experience.
• Proficiency with Microsoft Office products.
• Strong verbal and written communication, interpersonal, and team collaboration skills.
• Ability to move projects forward and explore and analyze process alternatives.
• Ability to challenge current processes collaboratively where appropriate to reduce practice variation and achieve improvement.
• Strong analytical ability to examine processes and drive process improvement.
• Ability to work with cross-functional teams, including analysts, physicians, nurses, business leaders, and other professionals.
• Attention to detail.
• Empathy for patients, customers, and others.
• Excellent organizational skills, flexibility, and ability to switch tasks frequently.
• Strong complex problem-solving skills and ability to make independent decisions.
• Self-motivation, initiative, energy, and tenacity.
• Commitment to the Access Center environment, its culture and values, and its expected behaviors.
• Passion for serving patients and ability to thrive in a fast-paced, changing environment.

Nice To Haves

• Bachelor’s degree; a master’s degree is preferred.
• Experience working with Epic or another practice management system.
• Provider template experience.
• Epic Reporting experience.
• Epic Cadence certification.
• Knowledge or experience in ambulatory practice operations, such as patient scheduling, registration, patient flow, follow-up, and referral management.
• Proficiency with Visio.

Responsibilities

• Design, implement, support adoption of, and optimize patient access and scheduling solutions across Hartford HealthCare Medical Group.
• Collaborate with clinical, operational, and technical stakeholders to support specialty integrations.
• Develop standardized scheduling decision trees and advance digital access capabilities.
• Evaluate operational effectiveness to ensure solutions meet business and patient needs.
• Analyze workflows, conduct operational observations, engage stakeholders, and make data-driven recommendations.
• Drive continuous improvement and promote adoption of access solutions.
• Help ensure workflows are scalable, sustainable, and aligned with enterprise standards.
• Translate complex operational requirements into actionable solutions and build stakeholder alignment.
• Communicate effectively with frontline staff and organizational leadership.

Benefits

• Tuition reimbursement up to $5,250 after six months of employment.
• Up to 40% tuition discounts with partnering institutions for colleagues and dependents.
• Medical, dental, and vision coverage options.
• Paid time off (PTO).
• Employee assistance and wellness programs, including a focus on mental health.
• Discounts on services, products, and optional coverages, including movie tickets, pet insurance, and travel.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED